Developing User-Oriented, Rule-Based Systems for Knowledge Management: Demo of Expert Systems and Usability Research Discussion

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Description

This paper illustrates easy-to-use applications and procedures for creating basic expert systems.

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4 p.

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Swain, Deborah November 9, 2018.

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This paper is part of the collection entitled: International Conference on Knowledge Management (ICKM) and was provided by UNT College of Information to Digital Library, a digital repository hosted by the UNT Libraries. More information about this paper can be viewed below.

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UNT College of Information

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Description

This paper illustrates easy-to-use applications and procedures for creating basic expert systems.

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4 p.

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Abstract: Knowledge Management Systems (KMS) support the identification, collection and sharing of useful knowledge to enhance decision making and collaboration in organizations. Among the tools and technologies available to devel-op knowledge-based decision support systems is the rule-based expert system (ES). Expert systems are built from collected knowledge using rules and an inference engine to cull through knowledge bases in a specific subject do-main and to provide decision suggestions from “if-then” rules or other logical algorithms. They are part of the “family” of artificial intelligence (AI) applications (Sharda, et. al., 2015) and considered some of the first success-ful applications of AI (Russell & Norvig, 1995). As defined in the 1990s, expert systems are AI computer tools that emulate a human expert’s decision-making ability (Jackson, 1998). An ES can be used in almost any field or business as help desk support, early customer input, a front-end to database searches, and a planning app for travel. This demo will illustrate easy-to-use applications and procedures for creating basic expert systems. In addi-tion, instructions on how to build one with open source software and research ideas for improving usability will be presented and discussed. Expert systems can provide best practice tools that ignite action and decision making in businesses and organizations that use KMS and seek change.

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  • 14th International Conference on Knowledge Management, November 9-10, 2018. Vancouver, Canada.

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International Conference on Knowledge Management (ICKM)

Serving as digital proceedings, this collection includes papers, posters, and slides from invited talks as well as practitioner and sponsor presentations for the annual International Conference on Knowledge Management (ICKM).

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  • November 9, 2018

Added to The UNT Digital Library

  • Jan. 12, 2019, 5:20 p.m.

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Swain, Deborah. Developing User-Oriented, Rule-Based Systems for Knowledge Management: Demo of Expert Systems and Usability Research Discussion, paper, November 9, 2018; (https://digital.library.unt.edu/ark:/67531/metadc1404247/: accessed March 20, 2019), University of North Texas Libraries, Digital Library, https://digital.library.unt.edu; crediting UNT College of Information.