Barriers to Active Participation in VCoPs of a Brazilian Public Sector Company

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This paper describes the research undertaken in a Brazilian company of the public services sector with the objective to identify the reasons why participants of virtual communities of practice (VCoPs) do not actively participate in their communities.

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10 p.

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Costa Ribeiro, Nara Viana; Watanabe Wilbert, Julieta K.; Aparecida Dandolini, Gertrudes & Artur de Souza, João November 10, 2018.

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This paper is part of the collection entitled: International Conference on Knowledge Management (ICKM), 2017 and was provided by UNT College of Information to Digital Library, a digital repository hosted by the UNT Libraries. More information about this paper can be viewed below.

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This paper describes the research undertaken in a Brazilian company of the public services sector with the objective to identify the reasons why participants of virtual communities of practice (VCoPs) do not actively participate in their communities.

Physical Description

10 p.

Notes

Abstract: Virtual Communities of Practice (VCoPs) are used by multinational companies such as Xerox, IBM, and HP, among others, as a tool for sharing and disseminating knowledge for increasing organizational performance. In this context, some theoretical and practical studies have been conducted to identify barriers and facilitators for the functioning of Communities of Practice in organizations. This article describes the research that was undertaken in a Brazilian company of the public services sector with the objective to identify the reasons why participants of VCoPs do not actively participate in their communities. The applied method was a survey of members of VCoPs in the target organization, where an attempt was made to qualitatively understand the quantitative results with the aid of semi-structured interviews with three focus groups. The results of the selected case study confirm inhibiting factors for active participation of VCoP members mentioned by other researchers, and no evidence was found that would suggest different factors for organizations of the public sector. The study contributes to the understanding of the main reasons why people do not actively participate in VCoPs in organizations and provides elements useful in the management of VcoPs.

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  • 14th International Conference on Knowledge Management, November 9-10, 2018. Vancouver, Canada.

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International Conference on Knowledge Management (ICKM), 2017

The 13th International Conference on Knowledge Management (ICKM) met October 25-26 in Dallas, Texas. Serving as digital proceedings, this collection includes papers, posters, and slides from invited talks as well as practitioner and sponsor presentations.

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  • November 10, 2018

Added to The UNT Digital Library

  • Dec. 19, 2018, 12:07 p.m.

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Costa Ribeiro, Nara Viana; Watanabe Wilbert, Julieta K.; Aparecida Dandolini, Gertrudes & Artur de Souza, João. Barriers to Active Participation in VCoPs of a Brazilian Public Sector Company, paper, November 10, 2018; (digital.library.unt.edu/ark:/67531/metadc1393828/: accessed January 20, 2019), University of North Texas Libraries, Digital Library, digital.library.unt.edu; crediting UNT College of Information.