Knowledge Management Initiatives Implemented in the Tourism Industry and Contributing to Innovation Generation Metadata

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Title

  • Main Title Knowledge Management Initiatives Implemented in the Tourism Industry and Contributing to Innovation Generation

Creator

  • Author: Zandavali, Carla
    Creator Type: Personal
    Creator Info: Federal University of Santa Catarina
  • Author: Lima Muniz Cleister, Emerson
    Creator Type: Personal
    Creator Info: Federal University of Santa Catarina
  • Author: Aparecida Dandolini, Gertrudes
    Creator Type: Personal
    Creator Info: Federal University of Santa Catarina
  • Author: Artur de Souza, Joaoã
    Creator Type: Personal
    Creator Info: Federal University of Santa Catarina

Contributor

  • Organizer of meeting: American Society for Information Science and Technology
    Contributor Type: Organization
  • Organizer of meeting: Knowledge and Information Professionals Association
    Contributor Type: Organization

Date

  • Creation: 2018-11-09

Language

  • English

Description

  • Content Description: This paper aims to analyze knowledge management initiatives applied to touristic services and that contribute to their innovation.
  • Physical Description: 16 p.

Subject

  • Keyword: innovation
  • Keyword: tourism
  • Keyword: knowledge management

Source

  • Conference: 14th International Conference on Knowledge Management, November 9-10, 2018. Vancouver, Canada.

Relation

  • Knowledge Management Initiatives Implemented in the Tourism Industry and Contributing to Innovation Generation - ark:/67531/metadc1438976

Collection

  • Name: International Conference on Knowledge Management (ICKM)
    Code: ICKM17

Institution

  • Name: UNT College of Information
    Code: UNTCOI

Rights

  • Rights Access: public

Resource Type

  • Paper

Format

  • Text

Identifier

  • Archival Resource Key: ark:/67531/metadc1393789

Note

  • Display Note: Abstract: The tourism industry represents a lot for the world economy and provides jobs and income for the population of the touristic destinations and surrounding localities. Thus, managing knowledge within this sector can be useful for generating innovation and improving competitiveness. In this context, this article aims to analyze knowledge management initiatives applied to touristic services and that contribute to their innovation. To accomplish it, the research is based on a systematic integrative review of publications obtained on Scopus, Web of Science and Scielo. Among the main results, it is possible to notice that knowledge management initiatives with a focus on people stand out more than others, since the knowledge obtained from the clients through their lived experiences and the employees of the companies are essential for innovation. Knowing the importance of this knowledge for innovation, it is also noted many of the identified initiatives focus on structuring the means to enable the knowledge to be used, shared and disseminated. Thus, actions focused on structuring processes and strategies, changing organizational culture and deploying information technology tools are actions with greater emphasis on the analyzed works. Finally, it is still noticeable that the publications on the topic under study are recent, with gaps to be explored in further research, mostly aimed at the study of tacit knowledge.
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