Knowledge Management Initiatives Implemented in the Tourism Industry and Contributing to Innovation Generation

PDF Version Also Available for Download.

Description

This paper aims to analyze knowledge management initiatives applied to touristic services and that contribute to their innovation.

Physical Description

16 p.

Creation Information

Zandavali, Carla; Lima Muniz Cleister, Emerson; Aparecida Dandolini, Gertrudes & Artur de Souza, Joaoã November 9, 2018.

Context

This paper is part of the collection entitled: International Conference on Knowledge Management (ICKM) and was provided by UNT College of Information to Digital Library, a digital repository hosted by the UNT Libraries. More information about this paper can be viewed below.

Who

People and organizations associated with either the creation of this paper or its content.

Authors

Provided By

UNT College of Information

Situated at the intersection of people, technology, and information, the College of Information's faculty, staff and students invest in innovative research, collaborative partnerships, and student-centered education to serve a global information society. The college offers programs of study in information science, learning technologies, and linguistics.

Contact Us

What

Descriptive information to help identify this paper. Follow the links below to find similar items on the Digital Library.

Description

This paper aims to analyze knowledge management initiatives applied to touristic services and that contribute to their innovation.

Physical Description

16 p.

Notes

Abstract: The tourism industry represents a lot for the world economy and provides jobs and income for the population of the touristic destinations and surrounding localities. Thus, managing knowledge within this sector can be useful for generating innovation and improving competitiveness. In this context, this article aims to analyze knowledge management initiatives applied to touristic services and that contribute to their innovation. To accomplish it, the research is based on a systematic integrative review of publications obtained on Scopus, Web of Science and Scielo. Among the main results, it is possible to notice that knowledge management initiatives with a focus on people stand out more than others, since the knowledge obtained from the clients through their lived experiences and the employees of the companies are essential for innovation. Knowing the importance of this knowledge for innovation, it is also noted many of the identified initiatives focus on structuring the means to enable the knowledge to be used, shared and disseminated. Thus, actions focused on structuring processes and strategies, changing organizational culture and deploying information technology tools are actions with greater emphasis on the analyzed works. Finally, it is still noticeable that the publications on the topic under study are recent, with gaps to be explored in further research, mostly aimed at the study of tacit knowledge.

Source

  • 14th International Conference on Knowledge Management, November 9-10, 2018. Vancouver, Canada.

Language

Item Type

Relationships

  • Knowledge Management Initiatives Implemented in the Tourism Industry and Contributing to Innovation Generation - ark:/67531/metadc1438976

Collections

This paper is part of the following collection of related materials.

International Conference on Knowledge Management (ICKM)

Serving as digital proceedings, this collection includes papers, posters, and slides from invited talks as well as practitioner and sponsor presentations for the annual International Conference on Knowledge Management (ICKM).

Related Items

Knowledge Management Initiatives Implemented in the Tourism Industry and Contributing to Innovation Generation (Presentation)

Knowledge Management Initiatives Implemented in the Tourism Industry and Contributing to Innovation Generation

Presentation for the 2018 International Conference on Knowledge Management. This presentation aims to analyze knowledge management initiatives applied to touristic services and that contribute to their innovation.

Knowledge Management Initiatives Implemented in the Tourism Industry and Contributing to Innovation Generation - ark:/67531/metadc1438976

What responsibilities do I have when using this paper?

When

Dates and time periods associated with this paper.

Creation Date

  • November 9, 2018

Added to The UNT Digital Library

  • Dec. 19, 2018, 12:07 p.m.

Usage Statistics

When was this paper last used?

Yesterday: 0
Past 30 days: 0
Total Uses: 6

Interact With This Paper

Here are some suggestions for what to do next.

Start Reading

PDF Version Also Available for Download.

International Image Interoperability Framework

IIF Logo

We support the IIIF Presentation API

Zandavali, Carla; Lima Muniz Cleister, Emerson; Aparecida Dandolini, Gertrudes & Artur de Souza, Joaoã. Knowledge Management Initiatives Implemented in the Tourism Industry and Contributing to Innovation Generation, paper, November 9, 2018; (https://digital.library.unt.edu/ark:/67531/metadc1393789/: accessed May 23, 2019), University of North Texas Libraries, Digital Library, https://digital.library.unt.edu; crediting UNT College of Information.