Improving Performance in a Global Logistics Company: Operational Performance Before and After Process Improvement
Description:
The purpose of this study was to determine the effectiveness of an intervention designed to eliminate damage notification failures in a customer-specific standard operating procedure used by a global logistics company. Process maps identified locations in the process where damage notification failures could most likely occur. A revised process was designed overnight to eliminate as many notification failure points as possible. In addition, a job aid was included to help facilitate the process c…
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Date:
December 2004
Creator:
Dearman, Shawn Kale
Partner:
UNT Libraries