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California-ko Ostatuak: a History of California's Basque Hotels

Description: The history of California's Basque boardinghouses, or ostatuak, is the subject of this dissertation. To date, scholarly literature on ethnic boardinghouses is minimal and even less has been written on the Basque "hotels" of the American West. As a result, conclusions in this study rely upon interviews, census records, local directories, early maps, and newspapers. The first Basque boardinghouses in the United States appeared in California in the decade following the gold rush and tended to be o… more
Date: May 1988
Creator: Echeverría, Jerónima, 1946-
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Provision of Mature Traveler Desired Services and Attributes by Hotel Type and Size

Description: In the past the mature market was often misunderstood and not considered to be a profitable market segment for hotel operators to pursue. Growing demographic numbers and increased affluence within the mature market are reasons for reconsideration. This study examined the business value of the mature traveler and the provision of services and attributes desired by mature travelers, as perceived by managers.
Date: December 1994
Creator: Potter, Virgil E. (Virgil Eugene)
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

The Effect of Demographics on Customer Expectations for Service Quality in the Lodging Industry

Description: This study investigated demographic characteristics of 240 Chamber of Commerce members in terms of their expectations for customer service in hotels. Subjects reported their age, gender, marital status, race, educational level, income level and ethnicity, and completed a 26-item questionnaire which measured expectations for customer service. Principal components analysis was used to reduce the 26 items to five dimensions of service quality, and multivariate analysis of variance was used to eval… more
Date: August 1995
Creator: Kniatt, Nancy L. (Nancy Louise)
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

An Investigation of the Perception of Delivered Quality at Different Levels of Organizational Hierarchy in Services

Description: The overall purpose of this research was to add to existing theory of quality pertaining to the service provider's perception of quality. Quality in the service industry is difficult to assess because of the intangible, heterogeneous and labor intensive nature of services. In addition, personnel have varying perceptions of delivered quality based on their position within the organizational hierarchy. This study enhanced the Service Quality Model developed by Zeithaml, Berry, and Parasuraman (19… more
Date: December 1993
Creator: Getty, Juliet M. (Juliet Margolin)
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
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