The Effects of Task-Based Documentation Versus Online Help Menu Documentation on the Acceptance of Information Technology

The Effects of Task-Based Documentation Versus Online Help Menu Documentation on the Acceptance of Information Technology

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Date: May 1999
Creator: Bell, Thomas
Description: The objectives of this study were (1) to identify and describe task-based documentation; (2) to identify and describe any purported changes in users attitudes when IT migration was preceded by task-based documentation; (3) to suggest implications of task-based documentation on users attitude toward IT acceptance. Questionnaires were given to 150 university students. Of these, all 150 students participated in this study. The study determined the following: (1) if favorable pre-implementation attitudes toward a new e-mail system increase, as a result of training, if users expect it to be easy to learn and use; (2) if user acceptance of an e-mail program increase as expected perceived usefulness increase as delineated by task-based documentation; (3) if task-based documentation is more effective than standard help menus while learning a new application program; and (4) if training that requires active student participation increase the acceptance of a new e-mail system. The following conclusions were reached: (1) Positive pre-implementation attitudes toward a new e-mail system are not affected by training even if the users expect it to be easy to learn and use. (2) User acceptance of an e-mail program does not increase as perceived usefulness increase when aided by task-based documentation. (3) Task-based documentation ...
Contributing Partner: UNT Libraries
JAC: A Journal of Composition Theory, Volume 17, Number 2, 1997

JAC: A Journal of Composition Theory, Volume 17, Number 2, 1997

Date: 1997
Creator: Association of Teachers of Advanced Composition (U.S.)
Description: JAC: A Journal of Composition Theory contains a collection of papers regarding writing and rhetoric: "The JAC is a forum for theory, research and pedagogy regarding (1) those writing courses beyond the freshman courses, excluding technical and creative writing, (2) writing in courses which are not themselves writing courses, particularly in the liberal arts and sciences, and (3) work in theory, research or pedagogy which is advanced or progressive and will shed light on the field as a whole while at the same time providing insights for advanced composition" (volume 1, number 1).
Contributing Partner: UNT Libraries