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open access

Links among perceived service quality, patient satisfaction and behavioral intentions in the urgent care industry: Empirical evidence from college students.

Description: Patient perceptions of health care quality are critical to a health care service provider's long-term success because of the significant influence perceptions have on customer satisfaction and consequently organization financial performance. Patient satisfaction affects not only the outcome of the health care process such as patient compliance with physician advice and treatment, but also patient retention and favorable word-of-mouth. Accordingly, it is a critical strategy for health care organ… more
Date: August 2009
Creator: Qin, Hong
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries

Job Embeddedness as a Predictor of Voluntary Turnover: Validation of a New Instrument

Description: Voluntary turnover has become a problem for many organizations in today's society. The cost of this turnover reaches beyond organizational impact, but also affects the employees themselves. For this reason, there has been a plethora of research conducted by both academicians and practitioners on the causes and consequences of voluntary turnover. The purpose of this study is to test the validity and generalizability of the job embeddedness model of voluntary turnover to the information technolog… more
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Date: December 2003
Creator: Besich, John S.
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Explaining Buyer Opportunism in Business-to-Business Relationships

Description: The interaction among firms in the supply chain is necessary for business process execution and relationship success. One phenomenon of great significance to buyer-supplier relationships is opportunism. Opportunism is defined as behavior that is self-interest seeking with guile. It is manifested in behaviors such as stealing, cheating, dishonesty, and withholding information. Opportunism negatively impacts relational exchange tenets such as trust, commitment, cooperation, and satisfaction. Furt… more
Date: May 2007
Creator: Hawkins, Timothy Glenn
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries

Connective Technology Adoption in the Supply Chain: The Role of Organizational, Interorganizational and Technology-Related Factors.

Description: Supply chain management (SCM) is an area that offers organizations significant opportunities for both cost reductions and revenue enhancement. In their article, "Supply Chain Management: Implementation Issues and Research Opportunities," Lambert, Cooper and Pagh defined SCM as the "integration of key business processes from end user through original suppliers that provides products, services, and information that add value for customers and other stakeholders." Adopting and implementing appr… more
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Date: May 2006
Creator: Neeley, Concha Kaye Ramsey
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

The influence of sales force newcomers' met expectations on selected outcome variables: Development and testing of a model

Description: Sales management researchers and practitioners give considerable attention to early employment expectations, attitudes, and behaviors primarily because of a desire to specify the cognition process leading to performance and retention of salespeople. While a massive body of literature exists concerning turnover of employees and determinants of employee performance, more empirical study specific to the sales force as a research population is needed to assess the nature of turnover and performanc… more
Date: August 2001
Creator: Rylander, David H.
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

An Examination Of The Variation In Information Systems Project Cost Estimates: The Case Of Year 2000 Compliance Projects

Description: The year 2000 (Y2K) problem presented a fortuitous opportunity to explore the relationship between estimated costs of software projects and five cost influence dimensions described by the Year 2000 Enterprise Cost Model (Kappelman, et al., 1998) -- organization, problem, solution, resources, and stage of completion. This research was a field study survey of (Y2K) project managers in industry, government, and education and part of a joint project that began in 1996 between the University of Nort… more
Date: May 2000
Creator: Fent, Darla
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Investigation of the feasibility of non-invasive carbon dioxide detection using spectroscopy in the visible spectrum.

Description: Pulse oximeters are used in operating rooms and recovery rooms as a monitoring device for oxygen in the respiratory system of the patient. The advantage of pulse oximeters over other methods of oxygen monitoring is that they are easy to use and they are non-invasive, which means it is not necessary break the skin to extract blood for information to be obtained. The standard for the measurement of partial pressure of CO2 and O2 is an arterial blood gas analysis (ABG). However routine monitoring … more
Date: December 2007
Creator: Marks, Damian
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

An empirical investigation of the influence of age, gender, and occupational level on stress perceptions, job satisfaction, organizational commitment, and turnover.

Description: This study investigated relationships of age, gender, and supervisor level with job satisfaction, organizational commitment, stress perception, and turnover intention. The demographics were hypothesized to moderate the stress-satisfaction and commitment-turnover relationships. Hypotheses were tested using both parametric and non-parametric bootstrap methods. Subjects were taken from a national survey of 2,663 public sector IT workers. Missing data were imputed using NORM software. Ordinary leas… more
Date: May 2008
Creator: Cordas, Jon D.
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Job embeddedness versus traditional models of voluntary turnover: A test of voluntary turnover prediction.

Description: Voluntary turnover has historically been a problem for today's organizations. Traditional models of turnover continue to be utilized in a number of ways in both academia and industry. A newer model of turnover, job embeddedness, has recently been developed in an attempt to better predict voluntary turnover than existing models. Job embeddedness consists of organizational fit, organizational sacrifice, and organizational links. The purpose of this study is to two fold. First, psychometric analys… more
Date: December 2005
Creator: Besich, John
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries

A social capital perspective on IT professionals' work behavior and attitude.

Description: Abstract Attracting and developing information technology (IT) professionals is one of the top concerns for companies. Although much research has been conducted about the job behavior and attitudes of IT professionals over the last three decades, findings are inconclusive and contradictory. This suggests that something may be missing in how we examine this phenomenon. Most of this research is drawn from theories of motivation, very little examines the effect of social relationships on IT prof… more
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Date: August 2006
Creator: Zhang, Lixuan
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Information systems success and technology acceptance within a government organization.

Description: Numerous models of IS success and technology acceptance their extensions have been proposed and applied in empirical. This study continues this tradition and extends the body of knowledge on the topic of IS success by developing a more comprehensive model for measuring IS success and technology acceptance within a government organization. The proposed model builds upon three established IS success and technology acceptance frameworks namely the DeLone and McLean (2003), Venkatesh et al.'s (2003… more
Date: August 2008
Creator: Thomas, Patricia
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Investigating the relationship between the business performance management framework and the Malcolm Baldrige National Quality Award framework.

Description: The business performance management (BPM) framework helps an organization continuously adjust and successfully execute its strategies. BPM helps increase flexibility by providing managers with an early alert about changes and, as a result, allows faster response to such changes. The Malcolm Baldrige National Quality Award (MBNQA) framework provides a basis for self-assessment and a systems perspective for managing an organization's key processes for achieving business results. The MBNQA framewo… more
Date: August 2009
Creator: Hossain, Muhammad Muazzem
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Globally Distributed Agile Teams: An Exploratory Study of the Dimensions Contributing to Successful Team Configuration

Description: Drawing upon configurational theory, work group design research, virtualness concepts, and the software agility literature, the purpose of this study was to provide a starting point for theorizing about the successful configuration of globally distributed agile teams by exploring the dimensions of team structure, virtualness, and agility. Due to the complex nature of this topic, the need to examine the phenomenon within its natural setting, and the limited amount of research that has been cond… more
Date: December 2008
Creator: Sharp, Jason H.
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Human concept cognition and semantic relations in the unified medical language system: A coherence analysis.

Description: There is almost a universal agreement among scholars in information retrieval (IR) research that knowledge representation needs improvement. As core component of an IR system, improvement of the knowledge representation system has so far involved manipulation of this component based on principles such as vector space, probabilistic approach, inference network, and language modeling, yet the required improvement is still far from fruition. One promising approach that is highly touted to offer a … more
Date: August 2007
Creator: Assefa, Shimelis G.
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Testing a model of the relationships among organizational performance, IT-business alignment and IT governance.

Description: Information Technology (IT) is often viewed as a resource that is capable of enhancing organizational performance. However, it is difficult for organizations to measure the actual contribution of IT investments. Despite an abundance of literature, there is an insufficiency of generally applicable frameworks and instruments to help organizations definitively assess the relationship among organizational performance, IT-business alignment, and IT governance. Previous studies have emphasized IT-bus… more
Date: December 2003
Creator: Sanchez Ortiz, Aurora
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries

Propensity for knowledge sharing: An organizational justice perspective.

Description: Converting individual knowledge into organizational knowledge can be difficult because individuals refuse to share knowledge for a number of different reasons. Creating an atmosphere of fairness plays an important role in the creation of a knowledge-sharing climate. This dissertation proposes that perceptions of organizational justice are crucial building blocks of that environment, leading to knowledge sharing. Data was collected using a field survey of IT managers representing a broad spectr… more
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Date: August 2006
Creator: Ibragimova, Bashorat
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Accounting for Human Resources: Implications for Theory and Practice.

Description: Knowledge workers are an important resource for the typical modern business firm, yet financial reporting ignores such resources. Some researchers contend that the accounting profession has stressed reliability in order to make the accounting appear objective. Others concur, noting that accounting is an insecure profession and adopts strict rules when faced with uncertainty. Accountants have promulgated a strict rule to expense human resource costs, although many know that such resources have f… more
Date: December 2001
Creator: Stovall, Olin Scott
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Modeling Utilization of Planned Information Technology

Description: Implementations of information technology solutions to address specific information problems are only successful when the technology is utilized. The antecedents of technology use involve user, system, task and organization characteristics as well as externalities which can affect all of these entities. However, measurement of the interaction effects between these entities can act as a proxy for individual attribute values. A model is proposed which based upon evaluation of these interaction ef… more
Date: May 2000
Creator: Stettheimer, Timothy Dwight
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
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