A Relationship-based Cross National Customer Decision-making Model in the Service Industry

A Relationship-based Cross National Customer Decision-making Model in the Service Industry

Date: August 2013
Creator: Boakye, Kwabena G.
Description: In 2012, the CIA World Fact Book showed that the service sector contributed about 76.6% and 51.4% of the 2010 gross national product of both the United States and Ghana, respectively. Research in the services area shows that a firm's success in today's competitive business environment is dependent upon its ability to deliver superior service quality. However, these studies have yet to address factors that influence customers to remain committed to a mass service in economically diverse countries. In addition, there is little research on established service quality measures pertaining to the mass service domain. This dissertation applies Rusbult's investment model of relationship commitment and examines its psychological impact on the commitment level of a customer towards a service in two economically diverse countries. In addition, service quality is conceptualized as a hierarchical construct in the mass service (banking) and specific dimensions are developed on which customers assess their quality evaluations. Using, PLS path modeling, a structural equation modeling approach to data analysis, service quality as a hierarchical third-order construct was found to have three primary dimensions and six sub-dimensions. The results also established that a country's national economy has a moderating effect on the relationship between service quality and ...
Contributing Partner: UNT Libraries
Job Embeddedness as a Predictor of Voluntary Turnover: Validation of a New Instrument

Job Embeddedness as a Predictor of Voluntary Turnover: Validation of a New Instrument

Access: Use of this item is restricted to the UNT Community.
Date: December 2003
Creator: Besich, John S.
Description: Voluntary turnover has become a problem for many organizations in today's society. The cost of this turnover reaches beyond organizational impact, but also affects the employees themselves. For this reason, there has been a plethora of research conducted by both academicians and practitioners on the causes and consequences of voluntary turnover. The purpose of this study is to test the validity and generalizability of the job embeddedness model of voluntary turnover to the information technology (IT) industry. The IT field has been plagued with high turnover rates in recent years. In this study, the job embeddedness model (Mitchell et al., 2001) is applied to a population sample consisting of health care information technology employees.
Contributing Partner: UNT Libraries
An Investigation of Factors Influencing the User's Social Network Site Continuance Intention

An Investigation of Factors Influencing the User's Social Network Site Continuance Intention

Date: December 2012
Creator: Han, Bo
Description: The social network sites (SNS) industry has recently shown an abnormal development pattern: An SNS could rapidly accumulate a large number of users, and then suffer a serious loss of users in a short time, which subsequently leads to the failure of the Web site in the highly competitive market. The user's social network site continuance is considered the most important factor for an SNS to keep its sustainable development. However, little knowledge of the user's SNS continuance raises the following research question: What factors could significantly influence the user's SNS continuance intention? To address this research question, I study the question from three lenses of research, including the I-view, the social interactivity view, and the trust based view. The I-view is an extension of the IS continuance model. From this research perspective, I tested the influence of the utilitarian factor (i.e., perceived usefulness) and the hedonic factor (i.e., perceived enjoyment) on the user's satisfaction in the I-view. In addition, I extend the umbrella construct, confirmation, into two sub-constructs, informativeness and self-actualization, and respectively study their influences on the utilitarian factor and the hedonic factor. I find that the user's perceived enjoyment has a significant positive effect on the user's ...
Contributing Partner: UNT Libraries
Investigation of the feasibility of non-invasive carbon dioxide detection using spectroscopy in the visible spectrum.

Investigation of the feasibility of non-invasive carbon dioxide detection using spectroscopy in the visible spectrum.

Date: December 2007
Creator: Marks, Damian
Description: Pulse oximeters are used in operating rooms and recovery rooms as a monitoring device for oxygen in the respiratory system of the patient. The advantage of pulse oximeters over other methods of oxygen monitoring is that they are easy to use and they are non-invasive, which means it is not necessary break the skin to extract blood for information to be obtained. The standard for the measurement of partial pressure of CO2 and O2 is an arterial blood gas analysis (ABG). However routine monitoring using this method on a continuous basis is impractical since it is slow, painful and invasive. Measuring carbon dioxide is critical to preventing ailments such as carbon dioxide poisoning or hypoxia. The problem is, currently there is no known effective non-invasive method for accurately measuring carbon dioxide in the body to properly assess the adequacy of ventilation. The objective of this study was to experimentally use spectroscopy in the visible spectrum and the principles of operation of a pulse oximeter to incorporate a method of non-invasive real-time carbon dioxide monitoring that is as quick and easy to use.
Contributing Partner: UNT Libraries
An empirical investigation of the influence of age, gender, and occupational level on stress perceptions, job satisfaction, organizational commitment, and turnover.

An empirical investigation of the influence of age, gender, and occupational level on stress perceptions, job satisfaction, organizational commitment, and turnover.

Date: May 2008
Creator: Cordas, Jon D.
Description: This study investigated relationships of age, gender, and supervisor level with job satisfaction, organizational commitment, stress perception, and turnover intention. The demographics were hypothesized to moderate the stress-satisfaction and commitment-turnover relationships. Hypotheses were tested using both parametric and non-parametric bootstrap methods. Subjects were taken from a national survey of 2,663 public sector IT workers. Missing data were imputed using NORM software. Ordinary least squares (OLS) regression indicated a significant direct effect from all main variables and covariates, except for age on turnover intent. No mediating effects were found. Age-Commitment was the only significant higher order modifier relationship, although Gender-Commitment explained substantial variance. LMG statistic results enabled the predictors to be rank ordered with confidence intervals. Best subset bootstrap regression explored all possible predictor orders to confirm which model explained the most variance. The original model and predictor sequence were confirmed. The bootstrap AIC statistic provided a model which maximized explained variance while optimizing parsimony. Since only age had a mediating effect, Hypotheses 1 and 2 were not supported. All other hypotheses were partially confirmed.
Contributing Partner: UNT Libraries
Explaining Buyer Opportunism in Business-to-Business Relationships

Explaining Buyer Opportunism in Business-to-Business Relationships

Date: May 2007
Creator: Hawkins, Timothy Glenn
Description: The interaction among firms in the supply chain is necessary for business process execution and relationship success. One phenomenon of great significance to buyer-supplier relationships is opportunism. Opportunism is defined as behavior that is self-interest seeking with guile. It is manifested in behaviors such as stealing, cheating, dishonesty, and withholding information. Opportunism negatively impacts relational exchange tenets such as trust, commitment, cooperation, and satisfaction. Furthermore, perceptions of opportunism negatively affect firm performance. In lieu of the known negative effects of opportunistic behavior on buyer-supplier relationships, why do agents continue to engage in opportunistic tactics with their exchange partners? A comprehensive examination is necessary in order to understand why sourcing professionals engage in acts of opportunism. Understanding why opportunism occurs will reveal how to deter it, and this remains a gap in the literature. Based on theories in economics, marketing channels, supply chain management, decision science, and psychology, a comprehensive model tested a set of factors hypothesized to drive the use of opportunistic tactics. Factors include buyer-supplier relationship-specific factors, environmental factors, individual personality-related factors, and situational factors. Data was collected via internet survey of sourcing professionals from private industry and government agencies. Common to many studies of ethics, respondents made choices ...
Contributing Partner: UNT Libraries
The influence of sales force newcomers' met expectations on selected outcome variables: Development and testing of a model

The influence of sales force newcomers' met expectations on selected outcome variables: Development and testing of a model

Date: August 2001
Creator: Rylander, David H.
Description: Sales management researchers and practitioners give considerable attention to early employment expectations, attitudes, and behaviors primarily because of a desire to specify the cognition process leading to performance and retention of salespeople. While a massive body of literature exists concerning turnover of employees and determinants of employee performance, more empirical study specific to the sales force as a research population is needed to assess the nature of turnover and performance. Because the bulk of salesperson turnover occurs in early employment, particular attention needs to be devoted to the cognitive process of newcomers to the sales force. The present work examines expectation-based and perception-oriented models of performance and retention for sales force new hires. Interests of this investigation focus on the initial expectations of newly hired sales representatives and on how the degree of fulfillment of these expectations relates to subsequent performance and retention behavior. Extant research suggests that the degree to which expectations are met positively influences mediating variables such as job satisfaction and organizational commitment, and indirectly influences outcomes such as job performance and retention of newcomers. Alternatively, some researchers contend that these results are due to improper measurement of met expectations. A longitudinal research design and alternative measurement ...
Contributing Partner: UNT Libraries
Links among perceived service quality, patient satisfaction and behavioral intentions in the urgent care industry: Empirical evidence from college students.

Links among perceived service quality, patient satisfaction and behavioral intentions in the urgent care industry: Empirical evidence from college students.

Date: August 2009
Creator: Qin, Hong
Description: Patient perceptions of health care quality are critical to a health care service provider's long-term success because of the significant influence perceptions have on customer satisfaction and consequently organization financial performance. Patient satisfaction affects not only the outcome of the health care process such as patient compliance with physician advice and treatment, but also patient retention and favorable word-of-mouth. Accordingly, it is a critical strategy for health care organizations to provide quality service and address patient satisfaction. The urgent care (UC) industry is an integral part of the health care system in the United States that has been experiencing a rapid growth. UC provides a wide range of medical services for a large group of patients and now serves an increasing population. UC is becoming popular because of the convenient locations, extended hours, walk-in policy, short waiting times, and accessibility. A closer examination of the current health care research, however, indicates that there is a paucity of research on urgent care providers. Confronted with the emergence of the urgent care industry and the increasing demand for urgent care, it is necessary to understand how patients perceive urgent care providers and what influences patient satisfaction and retention. This dissertation addresses four ...
Contributing Partner: UNT Libraries
The Impact of Quality on Customer Behavioral Intentions Based on the Consumer Decision Making Process As Applied in E-commerce

The Impact of Quality on Customer Behavioral Intentions Based on the Consumer Decision Making Process As Applied in E-commerce

Date: August 2012
Creator: Wen, Chao
Description: Perceived quality in the context of e-commerce was defined and examined in numerous studies, but, to date, there are no consistent definitions and measurement scales. Instruments that measure quality in e-commerce industries primarily focus on website quality or service quality during the transaction and delivery phases. Even though some scholars have proposed instruments from different perspectives, these scales do not fully evaluate the level of quality perceived by customers during the entire decision-making process. This dissertation purports to provide five main contributions for the e-commerce, service quality, and decision science literature: (1) development of a comprehensive instrument to measure how online customers perceive the quality of the shopping channel, website, transaction and recovery based on the customer decision making process; (2) identification of the determinants of customer satisfaction and the key dimensions of customer behavioral intentions in e-commerce; (3) examination of the relationships among perceived quality, customer satisfaction and loyalty intention using empirical data; (4) application of different statistical packages (LISREL and PLS-Graph) for data analysis and comparison of how these methods impact the results; and (5) examination of the moderating effects of control variables. A survey was designed and distributed to a total of 1126 college students in a ...
Contributing Partner: UNT Libraries
Job embeddedness versus traditional models of voluntary turnover: A test of voluntary turnover prediction.

Job embeddedness versus traditional models of voluntary turnover: A test of voluntary turnover prediction.

Date: December 2005
Creator: Besich, John
Description: Voluntary turnover has historically been a problem for today's organizations. Traditional models of turnover continue to be utilized in a number of ways in both academia and industry. A newer model of turnover, job embeddedness, has recently been developed in an attempt to better predict voluntary turnover than existing models. Job embeddedness consists of organizational fit, organizational sacrifice, and organizational links. The purpose of this study is to two fold. First, psychometric analyses were conducted on the job embeddedness model. Exploratory factor analyses were conducted on the dimensions of job embeddedness, which revealed a combined model consisting of five factors. This structure was then analyzed using confirmatory factor analysis, assessing a 1, 3, and 5 factor model structure. The confirmatory factor analysis established the use of the 5 factor model structure in subsequent analysis in this study. The second purpose of this study is to compare the predictive power of the job embeddedness model versus that of the traditional models of turnover. The traditional model of turnover is comprised of job satisfaction, organizational commitment, and perceived job alternatives. In order to compare the predictive power of the job embeddedness and traditional model of voluntary turnover, a series of structural equation ...
Contributing Partner: UNT Libraries
Design for Social Presence and Exploring Its Mediating Effect in Mobile Data Communication Services

Design for Social Presence and Exploring Its Mediating Effect in Mobile Data Communication Services

Date: May 2011
Creator: Ogara, Solomon Omondi
Description: The mobility, flexibility, convenience, and ubiquity of mobile data services (MDS) have contributed to their enormous growth and popularity with users. MDS allow users to communicate through mobile texting (mTexting), mobile Instant Messaging (mIM), multimedia messaging services (MMS), and email. A unique feature of MDS that enhances its popularity among its users is the awareness capability, which is revolutionizing the way MDS is being used to communicate today. It allows potential communication partners to socialize through these technologies. This dissertation explored the relationship between user experience, perceived richness, perceived social presence and satisfaction with MDS. A research model for examining the antecedent conditions that influence social presence, richness, social interaction and satisfaction with MDS was developed. Partial least square analysis showed that user experience influenced both social presence and richness. Also supported was the relationship between richness, social presence and satisfaction with MDS. Social presence mediated the relationship between user experience and richness. However, only one dimension of interactivity influenced social presence.
Contributing Partner: UNT Libraries
Connective Technology Adoption in the Supply Chain: The Role of Organizational, Interorganizational and Technology-Related Factors.

Connective Technology Adoption in the Supply Chain: The Role of Organizational, Interorganizational and Technology-Related Factors.

Access: Use of this item is restricted to the UNT Community.
Date: May 2006
Creator: Neeley, Concha Kaye Ramsey
Description: Supply chain management (SCM) is an area that offers organizations significant opportunities for both cost reductions and revenue enhancement. In their article, "Supply Chain Management: Implementation Issues and Research Opportunities," Lambert, Cooper and Pagh defined SCM as the "integration of key business processes from end user through original suppliers that provides products, services, and information that add value for customers and other stakeholders." Adopting and implementing appropriate technology has emerged as a source of competitive advantage for supply chain member firms through the integration of business processes with suppliers and customers. It is important to understand the factors influencing an organization's decision to acquire such technology. In the context of this study, connective technologies are defined as wireless communication devices and their accompanying infrastructure and software which may enhance coordination among supply chain partners. Building on previous literature in the areas of supply chain management, marketing strategy, and organizational innovation, a model was developed to test the relationships between organizational, interorganizational, and technology-related factors and the adoption of advanced connective technology, using radio frequency identification (RFID) as the test case, in the supply chain. A Web-based survey of supply chain professionals was conducted resulting in 224 usable responses. The overall ...
Contributing Partner: UNT Libraries
Explicating the Managerial Processes of Dynamic Capabilities and Investigating How the Reconceptualized Construct Influences the Alignment of Ordinary Capabilities

Explicating the Managerial Processes of Dynamic Capabilities and Investigating How the Reconceptualized Construct Influences the Alignment of Ordinary Capabilities

Date: August 2014
Creator: Davis, Phillip E.
Description: In the last three decades, strategic management scholars have explored the organization’s need to reconfigure its capabilities to leverage opportunities in a changing environment. The first objective of this study was to identify the underlying elements of the managerial processes of dynamic capabilities, and to offer a reconceptualization of the dynamic capabilities construct. The second objective of this investigation was to determine how the reconceptualized dynamic capabilities construct could influence the alignment of ordinary capabilities. Findings from this investigation indicate that organizational processes and managerial processes are unique components of dynamic capabilities. In addition, these organizational processes were found to be significantly and positively correlated with the alignment of ordinary capabilities. Furthermore, managerial processes were found to moderate the relationship between organizational processes and one type of ordinary capability alignment (i.e. innovation-operations capability alignment). Taken together, the findings of this study support the notion that dynamic capabilities are context specific, and that understanding how they influence the organization’s ability to change is complex. The developments and findings in this study offer a reconceptualized and empirically tested framework for the capability alignment process, thereby providing a more comprehensive picture of the underlying processes.
Contributing Partner: UNT Libraries
The Effect of Value Co-creation and Service Quality on Customer Satisfaction and Commitment in Healthcare Management

The Effect of Value Co-creation and Service Quality on Customer Satisfaction and Commitment in Healthcare Management

Date: August 2015
Creator: Kwon, Junhyuk
Description: Despite much interest in service quality and various other service quality measures, scholars appear to have overlooked the overall concept of quality. More specifically, previous research has yet to integrate the effect of the customer network and customer knowledge into the measurement of quality. In this work, it is posited that the evaluation of quality is based on both the delivered value from the provider as well as the value developed from the relationships among customers and between customers and providers. This research examines quality as a broad and complex issue, and uses the “Big Quality” concept within the context of routine healthcare service. The last few decades have witnessed interest and activities surrounding the subject of quality and value co-creation. These are core features of Service-Dominant (S-D) logic theory. In this theory, the customer is a collaborative partner who co-creates value with the firm. Customers create value through the strength of their relations and network, and they take a central role in value actualization as value co-creator. I propose to examine the relationship between quality and the constructs of value co-creation. As well, due to the pivotal role of the decision-making process in customer satisfaction, I will also operationalize ...
Contributing Partner: UNT Libraries
An Examination Of The Variation In Information Systems Project Cost Estimates: The Case Of Year 2000 Compliance Projects

An Examination Of The Variation In Information Systems Project Cost Estimates: The Case Of Year 2000 Compliance Projects

Date: May 2000
Creator: Fent, Darla
Description: The year 2000 (Y2K) problem presented a fortuitous opportunity to explore the relationship between estimated costs of software projects and five cost influence dimensions described by the Year 2000 Enterprise Cost Model (Kappelman, et al., 1998) -- organization, problem, solution, resources, and stage of completion. This research was a field study survey of (Y2K) project managers in industry, government, and education and part of a joint project that began in 1996 between the University of North Texas and the Y2K Working Group of the Society for Information Management (SIM). Evidence was found to support relationships between estimated costs and organization, problem, resources, and project stage but not for the solution dimension. Project stage appears to moderate the relationships for organization, particularly IS practices, and resources. A history of superior IS practices appears to mean lower estimated costs, especially for projects in larger IS organizations. Acquiring resources, especially external skills, appears to increase costs. Moreover, projects apparently have many individual differences, many related to size and to project stage, and their influences on costs appear to be at the sub-dimension or even the individual variable level. A Revised Year 2000 Enterprise Model is presented incorporating this granularity. Two primary conclusions can ...
Contributing Partner: UNT Libraries
The Information Behavior of Individual Investors in Saudi Arabia

The Information Behavior of Individual Investors in Saudi Arabia

Date: May 2016
Creator: Elwani, Nabil
Description: Information plays a significant role in the success of investment strategies. Within a non-advisory context, individual investors elect to build and manage their investment portfolios to avoid the cost of hiring professional advisors. To cope with markets’ uncertainty, individual investors should acquire, understand, and use only relevant information, but that task can be affected by many factors, such as domain knowledge, cognitive and emotional biases, information overload, sources’ credibility, communication channels’ accuracy, and economic costs. Despite an increased interest in examining the financial performance of individual investors in Saudi Arabia, there has been no empirical research of the information behavior of individual investors, or the behavioral biases affecting the investment decision making process in the Saudi stock market (SSM). The purpose of this study was to examine this information behavior within a non-advisory contextualization of their investment decision-making process through the use of an online questionnaire instrument using close-ended questions. The significant intervening variables identified in this study influence the individual investors’ information behavior across many stages of the decision making process. While controlling for gender, education, and income, the optimal information behavior of individual investors in the SSM showed that the Experience factor had the greatest negative effect on ...
Contributing Partner: UNT Libraries
Community-based Logistics and Supply Chain Management: Developing, Testing and Validating Conceptual Models

Community-based Logistics and Supply Chain Management: Developing, Testing and Validating Conceptual Models

Access: Use of this item is restricted to the UNT Community.
Date: May 2016
Creator: Obaze, Yolanda
Description: The field of Logistics and Supply Chain Management (LSCM) suggests that transactions, collaboration, and value are important in the supply and delivery of products and services to meet the need of impoverished end-consumers. In many cases, the application of LSCM is paramount in most strategic decision-making efforts. Therefore, this research explores the applications of LSCM processes and activities within the community-based context. The methodology used to address the research questions consisted of a hybrid of mixed methods. This mixed methodology provides three essays that investigate the application and development of LSCM in the community-based context. The essays address the flow of charitable products and services through supply chains. The dissertation does not pay close attention to the first-tier suppliers’ suppliers, which is looking at the originating flow of goods and services (raw materials, manufacturing, etc.). However, the dissertation puts a focus on products and services supplied to focal organizations and how these products are then passed on to end-consumers. Essay I looks at the transaction (costs) that ensue from the supply of charitable products. Essay II analyzes a social service ecosystem and investigates how the network of organizations enable the distribution of charitable products and services. Lastly, Essay III examines ...
Contributing Partner: UNT Libraries
Testing a model of the relationships among organizational performance, IT-business alignment and IT governance.

Testing a model of the relationships among organizational performance, IT-business alignment and IT governance.

Date: December 2003
Creator: Sanchez Ortiz, Aurora
Description: Information Technology (IT) is often viewed as a resource that is capable of enhancing organizational performance. However, it is difficult for organizations to measure the actual contribution of IT investments. Despite an abundance of literature, there is an insufficiency of generally applicable frameworks and instruments to help organizations definitively assess the relationship among organizational performance, IT-business alignment, and IT governance. Previous studies have emphasized IT-business alignment as an important enabler of organizational effectiveness; however, the direct and indirect effects of IT governance have not been incorporated into these studies. The purpose of this study was (1) to propose a new model that defines the relationships among IT governance, IT-business alignment, and organizational performance, (2) to develop and validate measures for the IT governance and IT-business alignment constructs, and (3) to test this IT Governance-Alignment-Performance or "IT GAP" model. This study made some novel contributions to the understanding of the factors affecting organizational performance. The quest for IT-business alignment in the MIS literature has been based on the presumption that IT contributes directly to organizational performance. However, this study found that although IT-business alignment does contribute to organizational performance, IT governance is an important antecedent of both IT-business alignment and organizational ...
Contributing Partner: UNT Libraries
Information systems success and technology acceptance within a government organization.

Information systems success and technology acceptance within a government organization.

Date: August 2008
Creator: Thomas, Patricia
Description: Numerous models of IS success and technology acceptance their extensions have been proposed and applied in empirical. This study continues this tradition and extends the body of knowledge on the topic of IS success by developing a more comprehensive model for measuring IS success and technology acceptance within a government organization. The proposed model builds upon three established IS success and technology acceptance frameworks namely the DeLone and McLean (2003), Venkatesh et al.'s (2003) unified theory of acceptance and use of technology (UTAUT), and Wixom and Todd (2005). The findings from this study provide not only a comprehensive IS success assessment model but also insights into whether and how IS success models are influenced by application variables as applied within a government organization. Exploratory factor analysis and confirmatory factor analysis were performed for instrument refinement and validity test of the existing and proposed models. Using data from employees of a local government municipal, the comprehensive model explained 32 percent variance. Four of the hypothesis were fully supported five were not supported, and four were partially supported. In addition, the results suggest that behavioral intention may not be the best predictor of technology acceptance in a mandatory environment.
Contributing Partner: UNT Libraries
Propensity for knowledge sharing: An organizational justice perspective.

Propensity for knowledge sharing: An organizational justice perspective.

Access: Use of this item is restricted to the UNT Community.
Date: August 2006
Creator: Ibragimova, Bashorat
Description: Converting individual knowledge into organizational knowledge can be difficult because individuals refuse to share knowledge for a number of different reasons. Creating an atmosphere of fairness plays an important role in the creation of a knowledge-sharing climate. This dissertation proposes that perceptions of organizational justice are crucial building blocks of that environment, leading to knowledge sharing. Data was collected using a field survey of IT managers representing a broad spectrum of the population in terms of organizational size and industry classification. The survey instrument was developed based on the adaptation of previously validated scales in addition to new items where no existing measures were found. Hypotheses regarding the influence of distributional, procedural, and interactional justice on knowledge sharing processes were tested using structural equation modeling techniques. Based on the theory of reasoned action, which states that attitudes and subjective norms are the major determinants of a person's intention, the hypotheses examining the relationship between attitude toward knowledge sharing, subjective norm and the intention to share knowledge were supported. However, results did not support the hypothesis exploring the relationship between the organizational climate and the intention to share knowledge. The results show that all three types of justice constructs are statistically ...
Contributing Partner: UNT Libraries
A social capital perspective on IT professionals' work behavior and attitude.

A social capital perspective on IT professionals' work behavior and attitude.

Access: Use of this item is restricted to the UNT Community.
Date: August 2006
Creator: Zhang, Lixuan
Description: Abstract Attracting and developing information technology (IT) professionals is one of the top concerns for companies. Although much research has been conducted about the job behavior and attitudes of IT professionals over the last three decades, findings are inconclusive and contradictory. This suggests that something may be missing in how we examine this phenomenon. Most of this research is drawn from theories of motivation, very little examines the effect of social relationships on IT professionals' behavior and attitude. Yet, social capital theory suggests that job behavior and attitude may be greatly influenced by these relationships. This suggests that IT professionals' social capital warrants empirical examination. The primary research question that this dissertation addresses is how social capital affects IT professionals' work attitude and behavior including job satisfaction, organizational citizenship behavior, job performance and turnover intention. The research model in this dissertation examines the influence of three aspects of social capital on IT professionals' job attitude and work behavior: tie strength, the number of ties and the structural holes. Data were collected from 129 IT professionals from a range of jobs, organizations and industries. Results indicate that tie strength in the organization of an IT professional is positively related to job ...
Contributing Partner: UNT Libraries
Investigating the relationship between the business performance management framework and the Malcolm Baldrige National Quality Award framework.

Investigating the relationship between the business performance management framework and the Malcolm Baldrige National Quality Award framework.

Date: August 2009
Creator: Hossain, Muhammad Muazzem
Description: The business performance management (BPM) framework helps an organization continuously adjust and successfully execute its strategies. BPM helps increase flexibility by providing managers with an early alert about changes and, as a result, allows faster response to such changes. The Malcolm Baldrige National Quality Award (MBNQA) framework provides a basis for self-assessment and a systems perspective for managing an organization's key processes for achieving business results. The MBNQA framework is a more comprehensive framework and encapsulates the underlying constructs in the BPM framework. The objectives of this dissertation are fourfold: (1) to validate the underlying relationships presented in the 2008 MBNQA framework, (2) to explore the MBNQA framework at the dimension level, and develop and test constructs measured at that level in a causal model, (3) to validate and create a common general framework for the business performance model by integrating the practitioner literature with basic theory including existing MBNQA theory, and (4) to integrate the BPM framework and the MBNQA framework into a new framework (BPM-MBNQA framework) that can guide organizations in their journey toward achieving and sustaining competitive and strategic advantages. The purpose of this study is to achieve these objectives by means of a combination of methodologies ...
Contributing Partner: UNT Libraries
The Changing Role and Responsibilities of Audit Committees in the United States

The Changing Role and Responsibilities of Audit Committees in the United States

Date: August 2010
Creator: Teed, Dan Graham
Description: The corporate form that developed in the early 20th century created enormous pressure for corporate governance mechanisms to curb the power of corporate managers. Berle and Means, legal pluralists, warned about concentrating economic power in the hands of a small but powerful class of professional managers. They claimed this "new form of absolutism" required governmental oversight and viewed boards of directors as part of management, rather than monitors for shareholders. The Securities and Exchange Commission (SEC) proposed that corporations establish a special board committee, made up of "nonofficer members" in response to the McKesson & Robbins scandal of the late 1930s. My dissertation examines the evolution of the U.S. corporate audit committee through three specific time periods: (1) 1920-1954; (2) 1955-1986; and (3) 1987 to the passage of the Sarbanes-Oxley Act of 2002. My purpose is to determine if evolution of the audit committee throughout these periods has been a reform continually couched in symbolism or whether the audit committee concept has evolved into real reform, allowing proper corporate governance and mitigation of unchecked corporate power. My analysis is a traditional empirical analysis, relying on both primary and secondary sources to develop a coherent ordering of facts. I use narrative ...
Contributing Partner: UNT Libraries
Globally Distributed Agile Teams: An Exploratory Study of the Dimensions Contributing to Successful Team Configuration

Globally Distributed Agile Teams: An Exploratory Study of the Dimensions Contributing to Successful Team Configuration

Date: December 2008
Creator: Sharp, Jason H.
Description: Drawing upon configurational theory, work group design research, virtualness concepts, and the software agility literature, the purpose of this study was to provide a starting point for theorizing about the successful configuration of globally distributed agile teams by exploring the dimensions of team structure, virtualness, and agility. Due to the complex nature of this topic, the need to examine the phenomenon within its natural setting, and the limited amount of research that has been conducted in this particular area, this study adopted an embedded multiple-case research design. The primary data collection method consisted of semi-structured interviews involving members of globally distributed agile teams within three U.S. based organizations with members located in distributed sights in multiple countries. Additional data were collected from archival records. Within-case and cross-analysis was conducted using qualitative data analysis software. This study provides a starting point for answering the question of how the configuration of globally distributed agile teams differs from the configuration of other types of globally distributed teams; it synthesizes past research and findings into a comprehensive theoretical framework; it provides a starting point for theorizing about the successful configuration of globally distributed agile teams; it helps practitioners to identify and address the challenges ...
Contributing Partner: UNT Libraries
FIRST PREV 1 2 NEXT LAST