Reducing Service Points in the Academic Library: How to Provide Quality Customer Service in the Face of Budget Cuts

Reducing Service Points in the Academic Library: How to Provide Quality Customer Service in the Face of Budget Cuts

Date: April 2013
Creator: Leuzinger, Julie
Description: This paper discusses how to provide quality customer service in the face of budget cuts.
Contributing Partner: UNT Libraries
Circulation Myth Busters!

Circulation Myth Busters!

Date: December 3, 2007
Creator: Leuzinger, Julie
Description: This presentation discusses circulation in the libraries and what the policies, processes, services, and resources are for the UNT Libraries circulation department.
Contributing Partner: UNT Libraries
Motivating Student Employees

Motivating Student Employees

Date: 2011
Creator: Leuzinger, Julie
Description: Presentation for the Student Assistant Supervisors Workgroup on motivating student employees. The author discusses training and orientation, following up, communication, recognition and rewards, the work environment and helpful resources.
Contributing Partner: UNT Libraries
Creating Online Tutorials

Creating Online Tutorials

Date: December 6, 2006
Creator: Leuzinger, Julie
Description: This presentation is for Graduate Library Assistant training at the University of North Texas (UNT) Libraries. In the presentation, the author discusses how to create successful online tutorials.
Contributing Partner: UNT Libraries
JSTOR: Preservation, Storage, Access

JSTOR: Preservation, Storage, Access

Date: April 11, 2007
Creator: Leuzinger, Julie
Description: This presentation discusses JSTOR, the scholarly journal archive. The author discusses the JSTOR mission of preservation, storage, and access.
Contributing Partner: UNT Libraries
Creating Space for Transition: A space study for an overcrowded library

Creating Space for Transition: A space study for an overcrowded library

Date: April 13, 2011
Creator: Leuzinger, Julie
Description: Presentation for the Texas Library Association (TLA) Annual Conference. In the presentation, the author discusses creating study space for an overcrowded library.
Contributing Partner: UNT Libraries
Behavioral Interviewing Workshop: Student Assistant Supervisor's Round Table

Behavioral Interviewing Workshop: Student Assistant Supervisor's Round Table

Date: July 15, 2010
Creator: Leuzinger, Julie
Description: This presentation is for a workshop on behavioral interviewing. The author discusses behavioral interviewing, its importance, and offers exercises and how to develop interview questions.
Contributing Partner: UNT Libraries
From Baristas to Books: Creating and Managing a Blended Service Desk

From Baristas to Books: Creating and Managing a Blended Service Desk

Date: October 5, 2012
Creator: Leuzinger, Julie
Description: Invited presentation for the Texas Library Association (TLA) District 7 annual meeting. The author discusses creating and managing a blended service desk and the strategies and approaches of the University of North Texas (UNT) Libraries.
Contributing Partner: UNT Libraries
The Reference Interview and Referrals

The Reference Interview and Referrals

Date: March 28, 2012
Creator: Leuzinger, Julie
Description: This presentation is session 1 of access services training. The author discusses reference interviews and referrals.
Contributing Partner: UNT Libraries
Library Education via Distance Learning: Implications for the Profession

Library Education via Distance Learning: Implications for the Profession

Date: April 17, 2010
Creator: Leuzinger, Julie
Description: Presentation for the Texas Library Association (TLA) annual conference. The author discusses library education via distance learning and the implications for the profession.
Contributing Partner: UNT Libraries
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