A Communication Based Model of Power

A Communication Based Model of Power

Date: December 1995
Creator: Keefer, Larry D. (Larry Dale)
Description: We are affected greatly by power, and often do not understand what power is, how it is used, and its many other facets. Power and communication are interrelated, but how they relate to each other has been hard to understand. The model presented in this thesis explicates the relationship between the two critical variables. Power is portrayed as a hierarchical structure that is based on influence (communication) where the intensity and likelihood of success of power attempts increase as the level of power increases. The hierarchical structure has four levels, including influence at its base, and prominence, authority and control at the higher levels.
Contributing Partner: UNT Libraries
Service Quality and the Small Apparel Speciality Store : Perceptions of Female Consumers

Service Quality and the Small Apparel Speciality Store : Perceptions of Female Consumers

Date: December 1995
Creator: Knight, Delores Kay
Description: Service quality defined by the customer is an important element in satisfying customers and may determine retail survival. The SERVQUAL instrument measured desired and minimum expectations and perceptions of service quality in a small apparel specialty store. Factor analysis with varimax rotation resulted in three dimensions of service quality for both desired and minimum levels of expectations and perceptions: (a) Personal Attention, (b) Reliability, and (c) Tangibles. Regression analyses determined the relationship between overall service quality (OSQ) and various predictor variables. Based on gap scores between desired expectations and perceptions, the Personal Attention and Tangibles dimensions were significant in predicting OSQ. SERVQUAL is a managerial tool that small apparel retailers may use to improve service quality.
Contributing Partner: UNT Libraries
Senior Recital: 2007-04-21 - Dylan Palmer, double bass

Senior Recital: 2007-04-21 - Dylan Palmer, double bass

Access: Use of this item is restricted to the UNT Community.
Date: April 21, 2007
Creator: Palmer, Dylan
Description: A senior recital presented at the UNT College of Music Recital Hall in partial fulfillment of the Bachelor of Music (BM) degree
Contributing Partner: UNT Music Library
Doctoral Recital: 2006-10-02 - Akie Takada, percussion

Doctoral Recital: 2006-10-02 - Akie Takada, percussion

Access: Use of this item is restricted to the UNT Community.
Date: October 2, 2006
Creator: Takada, Akie
Description: Recital presented at the UNT College of Music Recital Hall in partial fulfillment of the Doctor of Musical Arts (DMA) degree
Contributing Partner: UNT Music Library