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open access

Korean Students' Perceptions of the Effectiveness of their Internship Experiences in the Hospitality Industry in Korea

Description: This research study assessed Korean students' perceptions and overall satisfaction levels regarding the effectiveness of their hospitality internship experiences. Relationships with demographic characteristics were identified. The sample was comprised of 74 senior-level university students enrolled in hospitality and/or tourism management programs who were completing an internship in Korea. Generally, students exhibited low agreement levels on the internship program aspects being investigated. … more
Date: August 1997
Creator: Ju, Jeongeun
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

A Study of the Word "Good" Regarding Entry-Level Management Positions from Hospitality Recruiter and Hospitality Student Perspectives

Description: When asked to identify what characteristics are needed to fulfill an entry level management position in their companies, recruiters replied they were looking for someone “good”. When asked why they are enrolled in a 4 year hospitality program, a student may say to acquire a “good” job. The purpose of this study was to investigate the word “good” as it relates to hospitality industry recruiters in fulfilling an entry-level management position, as well as the hospitality management students persp… more
Date: May 2016
Creator: Wood, Stacey
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Students' Perceptions on the Curriculum and their Intentions to Work in the Sustainable Industry

Description: The purpose of this study is to examine hospitality and tourism students' attitudinal process shaping their intentions to work in the sustainable industry. The cognitive-affective-conative-attitude framework is used to examine students' intentions to work in the sustainable industry. This study proposes that intentions to work in the sustainable industry is as a result of students' satisfaction of and affective engagement with programs teaching sustainability courses. Sustainability knowledge, … more
Date: May 2018
Creator: Njeri, Millicent
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Considering Canine Companionship: An Examination of Dog Owner Travel Desires Using the Model of Goal-Directed Behavior

Description: The purpose of this study is to investigate how internal and external sources influence dog owners’ desire and intent to travel with their dogs, using the model of goal-directed behavior (MGB). Specifically, this study investigates 1) the demographic profile of participating dog owners, 2) the relationship between dog owners’ Anticipated Emotions (AE) and their desire to travel with their dogs, 3) dog owners’ Attitudes toward the act (Aact) of traveling with their dogs and its relationship with… more
Date: December 2014
Creator: Krier, J. Leia
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries

The Effects of Benefit Types on Customer Loyalty in Integrated Resorts

Description: This study examined the relationships between the six benefit types and customer loyalty through trust and satisfaction in integrated resorts. A self-administered survey was developed based on previous studies in customer loyalty and was distributed through e-Reward online survey panel. The findings showed that only financial gaming benefits, functional gaming benefits, and psychological non-gaming benefits had impacts on customer attitudinal loyalty and customer behavioral loyalty through trus… more
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Date: August 2019
Creator: Su, Hsiang Wen
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries

Exploring the Impacts of COVID-19 on Hotel Booking Intentions: An Application of the Protection Motivation Theory

Description: After the hit of the COVID-19 pandemic, the hotel industry's efforts need to focus on recovering travelers' confidence by introducing new safe and clean programs or seals. However, there is a lack of guidelines regarding which hotel safety/cleaning programs and what communication strategies are more effective when approaching guests. This study aims to address this gap by using a 2 (COVID-19 Message Type: Fear Appeals vs. Hope Appeals) × 2 (Hotel Safety/Cleaning Program Type: Internal vs. Third… more
Date: May 2021
Creator: Calderon, Araceli Hernandez
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

An Exploratory Study of Restaurant Multi-unit Managers’ Development

Description: Development is important to the initial phase of a new restaurant multi-unit manager (MUM), and appropriate training should be conducted in concert with acceptance of the position. The purpose of this study is to explore the need for individual training of restaurant MUMs in order to facilitate a smoother transition between executive level management positions. The exhaustive literature review aided in the creation of three research questions to be answered through the interpretation of collect… more
Date: May 2014
Creator: Lentz, Kathryn J.
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Enlightening Dark Tourism in Nepal

Description: This study aims to examine the motivation, experience and benefits of Nepalese domestic tourists visiting the seismic memorial sites after the 25 April 2015 earthquake (known as Gorkha earthquake). A total of 403 surveys was gathered from seismic sites of Nepal (Kathmandu, Bhaktapur and Patan). Data were tested to analyze why the tourists are interested in disaster sites and how their experience during their visit impact the benefits of the visits. Additionally, partial least square structural … more
Date: December 2018
Creator: Thapa Magar, Asha
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries

ESG Misreporting: Role of Assurance, Assurance Provider, ESG Issue Characteristics and Personal Environmentalism in Employee Reporting Decisions

Description: Corporate environmental social and governance (ESG) reporting is becoming subject to increased scrutiny by regulators, investors and public. This dissertation will contribute to several research streams in the extant literature. This dissertation is the first to show the impact of employee environmental values and attitudes on reporting and whistleblowing decisions, making contributions to accounting, management, whistleblowing and environmental psychology literatures. Next, it is among the fir… more
Date: July 2023
Creator: Sapounova, Gloria N.
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

The Influence of Social Responsibility on Consumer Behavior in Small Business Restaurants

Description: This research quantifies the mediating effects of consumer satisfaction on the social responsibility dimensions of philanthropy, economics, environmental, ethical, and legal regarding the behavioral outcomes of consumer loyalty while developing a new model (small business social responsibility, SBSR) to measure these effects. The purpose of current study is to provide a contemporary perspective of the influence of organizational social responsibility strategy on consumer behavior regarding thr… more
Date: August 2022
Creator: Holladay, Travis John
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

A Factor Analytic Evaluation of the Private Club Members' Benefits Scale

Description: This study's first goal is to investigate whether a 23-item multidimensional scale is a valid and reliable measure of benefits private club members perceive to be important. Seven theoretically plausible model structures are empirically tested: a unidimensional model, a two oblique first-order factors model, a four oblique first-order factors model, a two oblique second-order factors model, a bifactor model with two domain-specific factors, a bifactor model with four domain-specific factors, an… more
Date: July 2023
Creator: Njeri, Millicent
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Revving Up Revenue: Unlocking the Power of Cancellation Policies on Booking Intentions

Description: Over the years, last-minute cancellations and no-shows have presented difficulties for the hospitality sector, negatively affecting hotel operations and revenue. The cancellation policies of hotels have changed significantly as a result. These rules have been modified to act as "price fences" as a result of revenue management strategies used in the hotel industry. This study aims to find out how various cancellation policies impact consumers' perceptions of risk and intent to reserve hotel room… more
Date: May 2023
Creator: Vo, Le Bich Ngoc
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Characteristics of Four-Year Baccalaureate Hotel, Restaurant and Institutional Management Programs

Description: The research questions of this study were to determine the specific hotel, restaurant and institutional management courses offered as required and elective courses, to determine which hospitality management courses were taught by faculty members in the hospitality management program versus being taught by faculty in other programs, to determine the teaching methods used to present hospitality curriculum, and to determine the distance learning methods currently used.
Date: August 1996
Creator: Kirby, Allison D. (Allison Dawn)
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Examining Self-Service Kiosks in Quick-Service Restaurant Settings

Description: Research is needed that examines the effects of kiosk technology on restaurant operational performance measures, such as total sales. The study employs a 2X2 between-subjects field experimental design to empirically test the hypothesized relationships proposed in the research model. The data collection site was Burger King located in the student union of a large Tier 1 research university in southwest USA. The independent variables included ordering method (kiosk vs. cashier) and operational vo… more
Date: May 2019
Creator: Torres, Bryan C.
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Impact of Congruence Between Self-disclosed Personal Information and Review on Source Credibility in Online Travel Reviews

Description: This experimental study examined the source-message congruence effect on source credibility by manipulating the congruence of the reviewer’s profile information (travel interest, geographical location) with no changes in the review content. the congruence effect was found to influence perceptions of the reviewer’s expertise in a travel interest. This finding suggests that revealing the reviewer’s travel interest can assist the credibility assessment of travel reviewers-particularly in terms of … more
Date: May 2012
Creator: Park, Hee Lye
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

A Survey of Two-Year And Four-Year Hospitality Management Programs To Describe Characteristics of Hotel Front Office Management Courses

Description: This study focused on the hotel front office management course and how this course and related topics were taught in hospitality management programs. The results of the study can guide faculty in developing and expanding the hotel front office management course, related textbooks and teaching resources to best prepare students to meet the future needs of the lodging industry.
Date: December 1993
Creator: Chiang, Rhu-rong
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries

Linguistic Racism in the Marketplace

Description: Linguistic racism is faced by non-native customers due to their different language style when they go through the service exchange process. Despite its prevalence and importance, there is a dearth of research about linguistic racism in the marketing literature, especially from consumers' perspectives. This dissertation thus aims to address this gap by focusing on consumers' cognitive and affective responses as a result to their linguistic racism experiences when they interact with service emplo… more
This item is restricted from view until August 1, 2025.
Date: July 2023
Creator: Malik, Aaminah Zaman
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

A Comparative Analysis of Digital and Paper Restaurant Menus Based on Customer Perception and Nutritional Labeling

Description: The restaurant industry is a highly customer-driven field. Therefore, it is imperative that restaurateurs consider customer expectations with regard to restaurant menus. The purpose of this experimental study is to examine the effects of menu format (i.e., paper or digital) and amount of nutritional information (i.e., extensive, brief, or none) on customer perceptions of the effectiveness, perceived ease of use, and information quality of the menu. Furthermore, this research intends to test the… more
Date: December 2016
Creator: Moody, Bailey M.
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Determinants and Impacts of Pinterest Consumer Experiences

Description: Pinterest is one of the fastest growing social networking sites and is attracting the interest of retailers as an effective way to interact with consumers. The purpose of this study was to examine: 1) determinants and impacts of Pinterest consumer experiences. Specifically, this study examined the impacts of retailer reputation, trust, perceived ease of use, and perceived usefulness on Pinterest consumer experiences on retailer SNS. 2) To identify the impacts of Pinterest consumer experiences o… more
Date: December 2014
Creator: Vasquez, Lauren
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Anxiety in the Workplace: A Study of Different Anxiety Relief Methods for Hotel Employees

Description: There is a lack of anxiety relief methods used in the hospitality workplace. This study examines the effectiveness of two forms of anxiety relief through four different methods. The data collection took place in classroom environments at the University of North Texas and the University of New Orleans, both of which are located in southern USA. The independent variables are the recovery method, the mediator variables are restorativeness and emotional improvement, and the dependent variables are … more
Date: May 2020
Creator: Carrillo, Cindy
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

An Assessment of Fruit Offerings for 7Th and 8Th Grade Students in Texas

Description: Childhood obesity in America is reaching epidemic proportions. This study explored whether daily online lunch menu information was sufficient to enable parents to advise their children about healthy and unhealthy menu choices in 350 Texas middle schools and whether online menu information strongly correlated with the descriptions of the offerings given by 52 school cafeteria managers in telephone interviews. Although schools are making efforts to describe their offerings, they are not vigorousl… more
Date: August 2012
Creator: Paschal, Ryan Tyler
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries

The Importance of Authenticity of Atmospheric Theming to Revisit Intention of Food and Beverage Venues in Theme Parks

Description: Atmospheric theming is the use of the sensory experience in connection to a theme. The purpose of this research is to examine the effects of atmospherics with theming and their effects on customer behavior in food and beverage operations of a theme park. The official research questions developed for this study include: Does the impact of the authenticity of atmospheric theming influence an effect on revisit intention? Does the type of theme (land's theme or venue's theme) influence the effect o… more
Date: May 2020
Creator: O'Dell, Billy Ray
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Attitudes of International Music Students from East Asia toward U.S. Higher Education Institutions

Description: Nine universities in the United States with the greatest number of international students and having an accredited music program through the National Association of Schools of Music (NASM) were selected. Survey research methodologies were used to identify the status of the international music students from East Asia in U.S. higher education institutions and to determine their attitudes toward their schools. Among East Asian international music students at US higher education institutions, the… more
Date: May 2009
Creator: Choi, Jin Ho
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries

The Role of Social Media Influencers in Saudis' Domestic Destination Choice

Description: This study aims to find out the impact of the credibility and content quality of social media influencers on the various stages of the customer's journey and the intention to choose a destination for the Saudi tourist. The target segment was Saudis in general, who are 18 years or above. To conduct this study, 618 usable questionnaires were collected. This study tested twenty-two hypotheses. The result of this study showed that the relationship between content quality, expertise, and similarity … more
This item is restricted from view until August 1, 2025.
Date: July 2023
Creator: Alamer, Mohammed Abdullah I
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
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