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open access

Visual Aspects of Internal Correspondence and Their Impact on Communication Effectiveness

Description: Technologists predict that electronic information dissemination will create a paperless work environment. In spite of such predictions, paper-based internal communication will remain the primary medium for disseminating information in organizations for decades to come. However, electronic technology will have an impact on paper information production that may be more profound than changes following word processing's introduction. Previously unavailable for everyday production to enhance word me… more
Date: December 1988
Creator: Sturges, David L. (David Lynn), 1947-
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

A Study of the Business Communication Needs and Problems of Women in Entry-Level, Middle, and Upper Management Positions in Texas

Description: The purpose of this study was to determine the business communication needs and problems of women in entry-level, middle, and upper management positions in Texas. A questionnaire was completed by sixty-eight female managers (twenty-one entry-level; forty middle; and seven upper). Female managers were asked to indicate the frequency of use and the importance of fourteen types of written and seven types of oral business communication, the importance of twenty-seven skills or knowledge, and the fr… more
Date: August 1992
Creator: Alexander, Carol Jennings
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

Effects of Receiver Locus of Control and Interaction Involvement on the Interpretation of Service Complaints

Description: This thesis examined how receivers who vary in Interaction Involvement and Locus of Control (LOC) might differ in their interpretations of service complaints. Locus of control was measured using Rotter's (1966) LOC scale, while Interaction Involvement was measured with Cegala's (1984) Interaction Involvement measure, including a separate assessment of the effects for each sub-scale. Individuals were assigned to four groups based on their Interaction Involvement and LOC scores. The groups were c… more
Date: May 2000
Creator: Reed, William
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

The Role of Electronic Messaging in the Intermediate Business Context

Description: This research examines the role of electronic messaging in business firms. The study presents a taxonomy of electronic mail uses, develops a theoretical framework for analyzing electronic mail impact, and investigates risks and advantages of electronic messaging. The research focus is intermediate-size firms.
Date: May 1996
Creator: Case, Carl Jay
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
open access

An Investigation of the Productivity of Information System Helpdesk User Support Professsionals as Impacted by Their Communication Behavior : A Field Experiment

Description: This research conducted an interdisciplinary field experiment to identify relationships between productivity, user satisfaction and IS Helpdesk USP's use of effective communication behavior. An experimental group of Helpdesk USPs of a large retail organization were trained by communication professionals in communication effectiveness, with emphasis on the needs of the telephone environment.
Date: May 1996
Creator: Breshears, Robert Louis
Item Type: Refine your search to only Thesis or Dissertation
Partner: UNT Libraries
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