Reducing Service Points in the Academic Library: How to Provide Quality Customer Service in the Face of Budget Cuts
Date: April 2013
Creator: Leuzinger, Julie
Description: This paper discusses how to provide quality customer service in the face of budget cuts. Abstract: Most academic libraries have been experiencing cutbacks in staff and resources and are expected to do more with less. In response to these cutbacks, the University of North Texas (UNT) Libraries came up with a plan to reduce the number of staffed service points. By the end of the Spring 2012 semester the UNT Libraries had successfully merged nine service points into three: two service desks at our main library and one at our science library. This paper will present an overview of the steps the UNT Libraries Public Services Division took to effectively manage these mergers. It will describe the methods used to cross train library support staff, and provide suggestions for other libraries who may also be considering streamlining their service points.
Contributing Partner: UNT Libraries
Permallink:digital.library.unt.edu/ark:/67531/metadc159524/
Repurposing Existing Digital Resources and Smoothing Interdisciplinary Communication: Environmental Policy Collection Development
Date: October 2012
Creator: Hall, Nathan; Alemneh, Daniel Gelaw & Phillips, Mark Edward
Description: This paper accompanies a poster presentation discussing repurposing existing digital resources and smoothing interdisciplinary communication. Given the proliferation of scholarly digital contents, it has become increasingly difficult for researchers to find relevant contents on their own, not to mention related, disciplines. The situation is even worse in interdisciplinary fields such as environmental sciences. Many academic libraries provide services to support the creation, organization, management, use, and reuse of digital contents. This poster describes the University of North Texas (UNT) Libraries' initiative to provide digital infrastructure and stewardship in order to ensure long-term access to the resources collected. The preliminary results from usage and related statistics analysis suggest significant research and educational impact of the Environmental Policy Collection. Based on the UNT Libraries' experience in integrating heterogeneous digital resources from diverse sources and providing seamless access, this paper describes guidelines for future digital collection development, and make recommendations for further study of collection development strategies.
Contributing Partner: UNT Libraries
Permallink:digital.library.unt.edu/ark:/67531/metadc122174/
Simple Ways to Add Active Learning to Your Library Instruction
Date: 2008
Creator: Downey, Annie; Ramin, Lilly & Byerly, Gayla
Description: This paper discusses library instruction. Assessments are recommended to determine the effectiveness of student learning. This paper also discusses a project by the UNT Libraries' in which they developed software to assess library instruction, called Library Instruction Software for Assessment (LISA) and the outcome of that study.
Contributing Partner: UNT Libraries
Permallink:digital.library.unt.edu/ark:/67531/metadc32992/
Studying Distance Students: Methods, Findings, Actions
Date: April 20, 2012
Creator: Wahl, Diane; Avery, Beth & Henry, Lisa
Description: This paper discusses studying distance students. University of North Texas (UNT) Libraries began studying the library needs of distance learners in 2009 using a variety of approaches to explore and confirm these needs as well as obtain input into how to meet them. Approaches used to date include analysis of both quantitative and qualitative responses by online students to the LibQUAL+ surveys over time, focus groups, observations and interviews. The Libraries administered the LibQUAL+ survey and conducted focus groups. The Librarians then worked with two graduate level qualitative analysis classes, one on campus and one online, to do further study that included additional focus groups, observations, and interviews. The effectiveness, strengths and problems encountered with each method, as well as with the technology used in executing them, are covered. Triangulation of the results of the various methods to confirm findings is discussed as are the actions that are being taken to address the findings.
Contributing Partner: UNT Libraries
Permallink:digital.library.unt.edu/ark:/67531/metadc83798/
Targeted Access for Varied Audiences to Integrated, Heterogeneous Digital Information Resources
Date: 2003
Creator: Alemneh, Daniel Gelaw; Hartman, Cathy Nelson & Hastings, Samantha Kelly
Description: This poster presents an overview of the University of North Texas (UNT) Libraries' "Portal to Texas History" project, which aims to integrate and ensure long-term access to large quantities of heterogeneous digital resources from many different institutions. Portals have emerged as an important tool for facilitating single-point-access to digital resources. The UNT Library is undertaking the leadership role by creating the application framework, setting project standards and guidelines, and facilitating collaborative efforts for content building. Also discussed are expanded services for targeted audiences, project approaches to preservation challenges, collaboration benefits, and other issues that emerged in the process of building a platform for the portal system.
Contributing Partner: UNT Libraries
Permallink:digital.library.unt.edu/ark:/67531/metadc29309/
Transport Neutral Digital Object Replication
Date: 2011
Creator: Phillips, Mark Edward & Nordstrom, Kurt
Description: This paper discusses digital object replication. The University of North Texas (UNT) Libraries has implemented a simple transport neutral digital object replication strategy in its production digital repository infrastructure. This strategy is built with the same ideals as other Curation Micro-Services, in respect to lightweight, software independent specifications coupled to provide a set of services for digital repositories, this approach to replication has allowed the UNT Libraries the flexibility of multiple storage infrastructures and the reassurance that objects are being fully validated as they are replicated throughout the repository. Building on standard Web technologies and methodologies like the Atom Publishing Protocol and REST, coupled with digital library technologies such as Checkm and BagIt, a transport neutral replication strategy allows institutions to meet the increasing demands on their services while keeping the overall costs low by allowing the use of a variety of storage platforms.
Contributing Partner: UNT Libraries
Permallink:digital.library.unt.edu/ark:/67531/metadc36293/
The University of North Texas Libraries' Portal to Texas History: Archival Challenges and Solutions
Date: 2004
Creator: Nordstrom, Kurt; Hartman, Cathy Nelson & Phillips, Mark Edward
Description: This paper discusses the University of North Texas (UNT) Libraries' Portal to Texas History's archival challenges and solutions. The UNT Texas History Portal Project strives to balance the goals of accessibility of information and long-term preservation of digital objects. This poster details the system that automates the collection of metadata records to coordinate access to web-viewable files and preservation of archived master files.
Contributing Partner: UNT Libraries
Permallink:digital.library.unt.edu/ark:/67531/metadc29812/
The UNTL Metadata Guidelines: [Version-2, 2006]
Date: 2006
Creator: Alemneh, Daniel Gelaw; Belden, Dreanna; Hartman, Cathy Nelson; Phillips, Mark Edward & Reis, Nancy
Description: This paper discusses the The University of North Texas Libraries' (UNTL) metadata guidelines. The UNTL Metadata Initiative progressed on many fronts in 2005 and 2006, including testing and implementation of the UNTL metadata system, on which The Portal to Texas History system is based. As the metadata work group gains practical experience in describing objects with the recommended elements, the UNTL metadata system continues to evolve. This (verson-2) guideline is a product of a series of revision activities. It should be noted that in order to comply with changing internal and external standards and needs, the UNTL metadata creation guideline will remain under continuous review.
Contributing Partner: UNT Libraries
Permallink:digital.library.unt.edu/ark:/67531/metadc29314/
XML to Lucene to SRW
Date: February 15, 2007
Creator: Polyakov, Serhiy
Description: The data workflow that has been chosen for implementation can be described as Digital Asset Management System (DAMS) to XML to Lucene to SRU/SRW to Texas Heritage Online. The document "Parsing Records from TSLAC ARIS Databases into XML Notes" describes the process and includes code for exporting data from MySQL database into XML records in native and simple Dublin Core schemas. This document describes the procedures of parsing XML records into Lucene index and making those records available via SRW.
Contributing Partner: UNT Libraries
Permallink:digital.library.unt.edu/ark:/67531/metadc29822/