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 Degree Discipline: Applied Technology, Training and Development
An evaluation of job satisfaction among salespersons in a small department store using four psychological measures.

An evaluation of job satisfaction among salespersons in a small department store using four psychological measures.

Date: May 2002
Creator: Webb, Ruth Sherrill
Description: The purpose of this study was to examine the potential of three independent psychological scales (Rotter's Locus of Control, Karasek's Job Content Questionnaire [non-injury job stress], and Rosenberg's Self-Esteem Scale) to predict job satisfaction, as measured by Brayfield and Rothe's Index of Job Satisfaction, among salespersons in a small independent department store in Wichita Falls, Texas. An 82-item survey which examined the dynamics of a salesperson's work life was administered to 20 individuals who were full-time employees of the department store. Demographic data were also gathered although these factors were not entered into the regression analysis. A multiple regression procedure examined the responses of the 20 employees who participated in the study. The R-squared coefficient indicates that 41 percent of the variance in Job Satisfaction was explained by the three predictor measures. A major proportion of this unexplained variance may be in variables outside the scope of this study, e.g., salaries, vacation time, benefits, bonuses, or commissions. Results suggest that the independent variables measured by the Locus of Control Scale and the Job Content Questionnaire in combination were the best predictors of job satisfaction with a significance level of .01. The single best predictor was the Job Content Questionnaire, significant ...
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An examination of computer anxiety related to achievement on paper-and-pencil and computer-based aircraft maintenance knowledge testing of United States Air Force technical training students.

An examination of computer anxiety related to achievement on paper-and-pencil and computer-based aircraft maintenance knowledge testing of United States Air Force technical training students.

Access: Use of this item is restricted to the UNT Community.
Date: May 2002
Creator: McVay, Richard B.
Description: The purpose of this study was to determine whether varying levels of computer anxiety have an effect on computer-based testing of United States Air Force technical training students. The first chapter presents an overview of computer-based testing, defines key terms, and identifies questions addressed in the research. The rationale for conducting this study was that little research had been done in this area. The second chapter contains a review of the pertinent literature related to computer-based testing, computer anxiety, test reliability, validity, and gender differences in computer use. Due to the lack understanding concerning any effects of computer anxiety on computer-based testing, this has been a worthwhile topic to explore, and it makes a significant contribution to the training field. The third chapter describes the qualitative research methodology used to conduct the study. The primary methodology was an analysis of variance comparison for groups of individuals who displayed high or low computer anxiety to their respective mean computer-based or paper-based aircraft maintenance knowledge testing scores. The research population consisted of United States Air Force aircraft maintenance craftsmen students attending training at Sheppard Air Force Base, Texas. The fourth chapter details the findings of the study. The findings indicate that there ...
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An analysis of sales people's perceptions of performance appraisal criteria at a telecommunications corporation.

An analysis of sales people's perceptions of performance appraisal criteria at a telecommunications corporation.

Date: December 2001
Creator: Harris, Ellen L.
Description: The purpose of this study was to identify and analyze sales people's perceptions of performance appraisal criteria in a telecommunications corporation. The study was prompted by the perceived disillusionment of the sales people with the current performance appraisal criteria. The perceptions of 67 sales people were assessed using a questionnaire developed by the researcher. One-way analysis of variance procedures (ANOVA) were used to determine if there were statistically significant differences in premise and telemarketing sales people's perceptions of performance appraisal criteria. Findings indicated that there were no statistically significant difference in premise and telemarketing sales people's perceptions of the 38 performance appraisal criteria statements. Findings did not indicate a statistically significant difference in premise and telemarketing sales people's perceptions of the performance criteria statements, the attitude or satisfaction statements, and the peripheral issue statements. Based on this study, the sales people appear to have clear perceptions of the performance appraisal criteria.
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The Effects of Web-Based Learning Versus Traditional Instructor-Based Learning on Student Knowledge and Satisfaction Based on Student Learning Styles

The Effects of Web-Based Learning Versus Traditional Instructor-Based Learning on Student Knowledge and Satisfaction Based on Student Learning Styles

Access: Use of this item is restricted to the UNT Community.
Date: December 2001
Creator: Manochehri, Naser
Description: The purpose of this study was to compare the effects of Web-based learning (WBL) versus those of traditional instructor-based learning (IBL) on student knowledge and satisfaction based on student learning styles. Other goals were to determine if WBL is more effective for those with a particular learning style. The study examined a sample of undergraduate students who were enrolled in the college algebra offered as both oncampus instructor-based (traditional) and Web-based at the university of North Texas (UNT). A total of 36 Web-based students and 58 instructor-based students participated in this study. This study utilized a posttest-only intact group. The Kolb Learning Style Inventory (LSI) measured the learning styles of students. This study used learning methods (Web-based learning (WBL), instructor-based learning (IBL)), and learning styles (Diverger, Converger, Assimilator, and Accommodator) as independent variables. Student knowledge and student satisfaction was measured at the end of the course as independent variables. Based upon the results of the LSI, post-learning exam, and satisfaction a series of two-way analysis of variance (ANOVA 4x2) techniques and independent variable tests was used for each of the dependent variables, knowledge and satisfaction, based on a student's learning styles. The results revealed that students' learning styles were statistically ...
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The effect of psychological type, economic status, and minority

The effect of psychological type, economic status, and minority

Date: May 2001
Creator: Kays, Brenda S.
Description: The purpose of this study was to determine if psychological type, economic status, and minority classification had an effect on the pass/fail rates of vocational nursing students. The rationale for conducting this study was based on the need for the institution to maintain program viability and successfully retain students. The personality types of vocational nursing students were measured using the Myers-Briggs Type Indicator. Measures of economic status and minority classification were obtained through subject self-report. Students enrolled in a vocational nursing program at a small North Texas community college were studied. The Chi-square Test of Independence with a 2 x 2 design was employed. Findings indicated that there was a statistically significant relationship between the pass/fail rates of thinkers versus feelers in the vocational nursing classroom. Findings did not indicate a statistically significant relationship between the pass/fail rates of extraverts versus introverts; sensers versus intuitives; or judgers versus perceivers in the vocational nursing classroom. Findings also suggested that there were no significant relationships between the pass/fail rates of individuals with poverty versus non-poverty economic statuses, nor between individuals with minority versus non-minority classifications. Based on this study, vocational nursing students psychologically typed as thinkers, may have lower passing rates in ...
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The effects of diversity training on recognizing gender differences in a corporate environment

The effects of diversity training on recognizing gender differences in a corporate environment

Date: May 2001
Creator: Rouh, Peggy A.
Description: The face of the American workforce is changing. As more women and minorities enter the workplace and globalization continues, workers must work with. interact with, and sell to people who are different from themselves. Workers bring their cultures, attitudes, and modes of operation with them. To address the issue of being productive in a diversified environment, corporations have implemented diversity training programs. For the purpose of this study, diversity was defined as gender differences. This research examined the effects of diversity training on increasing the awareness and understanding of gender differences in the workplace. The experimental design of the study was a pretest posttest involving two groups in a large corporation who received different forms of training to address gender differences. One group received its training in the traditional manner currently used in the corporation. The second group participated in enhanced training targeted to include multiple learning styles and focused on why this effort was important to the individuals as well as the corporation. A true-false test based on gender differences was given prior to the training to account for individual differences and to establish the means for the groups. The same test was given following the training to determine ...
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Equivalency of paper-pencil tests and computer-administered tests.

Equivalency of paper-pencil tests and computer-administered tests.

Access: Use of this item is restricted to the UNT Community.
Date: May 2001
Creator: Whitworth, Clifford K.
Description: Are computer-administered versions of a multiple choice paper-pencil test equivalent? This study determined whether there were any significant differences between taking a traditional pencil-paper test and taking the same test using a computer. The literature has shown that there are intervening variables that have caused differences when not controlled. To prove equivalency between test modes, scores have to have similar means, dispersions, and shapes; the ranked-order of the scores must also be similar. Four tests were given over the course of a 16-week semester. The sample was divided, half taking paper-pencil tests and half taking the same test administered by a computer. The mode of administration was switched with each test administration. The analysis showed that, when the intervening variables were controlled, the two modes of administration were equivalent. The analysis used a 2x4 ANOVA, which showed no difference between test modes, but showed that each test administration was significantly different. The Levene statistic was used to test whether dispersions were equivalent and confidence intervals were established to test the kurtosis and skewness statistics. Finally, each of the test scores were transformed into their Normal Curve Equivalents so that Pearson's coefficient could be used to determine the equivalency of the ...
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The effect of leadership training on manufacturing productivity of informal leaders

The effect of leadership training on manufacturing productivity of informal leaders

Date: December 2000
Creator: Knox, Donald W.
Description: The purpose of this study was to determine if leadership training, given to informal leaders, had a positive effect on manufacturing productivity. The leadership attributes of informal leaders were assessed using the Leader Attributes Inventory (LAI). Furthermore, the performance of informal leaders was measured using the Leader Effectiveness Index (LEI). Non-management employees from various departments in a manufacturing facility were placed in one of four experimental groups. A Solomon four-group experimental design was employed. A one-group pretest-posttest design was used to control threats to internal validity. The one-way analysis of variance procedure (ANOVA) was used to determine if there were statistically significant increases in manufacturing productivity of informal leaders. Findings suggested that training increased the manufacturing productivity of informal leaders. The increased productivity indicated that leadership training could help manufacturing facilities increase their productivity without capital expenditures. Findings did not indicate a statistically significant difference in leadership attributes. Findings also suggested there were no significant differences in the manufacturing productivity between employees with high leader attributes and low leader attributes. Based on this study, leadership training, given to non-management employees, may yield gains in manufacturing productivity.
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Psychometric development of the adaptive leadership competency profile

Psychometric development of the adaptive leadership competency profile

Date: December 2000
Creator: Sherron, Charles T.
Description: This study documented the psychometric development of the Adaptive Leadership Competency Profile (ALCP). The ALCP was derived from a qualitative database from the National Science Foundation project (NSF 9422368) and the academic body of literature. Test items were operationalized, and subject matter experts validated 11 macro-leadership competencies and 65 items. Rasch rating scale measurement models were applied to answer the following questions: (a) How well do the respective items of the ALCP fit the Rasch rating scale measurement model for the 11 scales of the ACLP? (b) How well do the person's abilities fit the Rasch rating scale measurement model, using the 11 scales of the ALCP? (c) What are the item separation and reliability coefficients for the 11 ALCP scales? (d) What are the person separation and reliability coefficients for the 11 ALCP scales? This study also sought to discern whether the ALCP could predict leader effectiveness as measured by the likelihood ratio index and frequency of correct predictions indices. The WINSTEPS and LIMDEP programs were used to obtain Rasch calibrations and probit estimates, respectively. The ALCP profiles the frequency and intensity of leadership behavior. Composite measures were calculated and used to predict leadership effectiveness. Results from this study ...
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Comparison of Computer Testing versus Traditional Paper and Pencil Testing

Comparison of Computer Testing versus Traditional Paper and Pencil Testing

Date: August 2000
Creator: Millsap, Claudette M.
Description: This study evaluated 227 students attending 12 classes of the Apprentice Medical Services Specialist Resident Course. Six classes containing a total of 109 students took the Block One Tests in the traditional paper and pencil form. Another six classes containing a total of 118 students took the same Block One Tests on computers. A confidence level of .99 and level of signifi­cance of .01 was established. An independent samples t-test was conducted on the sample. Additionally, a one-way analysis of variance was performed between the classes administered the Block One Tests on computers. Several other frequencies and comparisons of Block One Test scores and other variables were accomplished. The variables examined included test versions, shifts, student age, student source, and education levels. The study found no significant difference between test administration modes. This study concluded that computer-administering tests identical to those typically administered in the traditional paper and pencil manner had no significant effect on achievement. It is important to note, however, that the conclusion may only be valid if the computer-administered test contains exactly the same test items, in the same order and format, with the same layout, structure, and choices as the traditional paper and pencil test. In ...
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