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open access

Impact of Forecasting Method Selection and Information Sharing on Supply Chain Performance.

Description: Effective supply chain management gains much attention from industry and academia because it helps firms across a supply chain to reduce cost and improve customer service level efficiently. Focusing on one of the key challenges of the supply chains, namely, demand uncertainty, this dissertation extends the work of Zhao, Xie, and Leung so as to examine the effects of forecasting method selection coupled with information sharing on supply chain performance in a dynamic business environment. The r… more
Date: December 2009
Creator: Pan, Youqin
open access

Investigating the relationship between the business performance management framework and the Malcolm Baldrige National Quality Award framework.

Description: The business performance management (BPM) framework helps an organization continuously adjust and successfully execute its strategies. BPM helps increase flexibility by providing managers with an early alert about changes and, as a result, allows faster response to such changes. The Malcolm Baldrige National Quality Award (MBNQA) framework provides a basis for self-assessment and a systems perspective for managing an organization's key processes for achieving business results. The MBNQA framewo… more
Date: August 2009
Creator: Hossain, Muhammad Muazzem
open access

Links among perceived service quality, patient satisfaction and behavioral intentions in the urgent care industry: Empirical evidence from college students.

Description: Patient perceptions of health care quality are critical to a health care service provider's long-term success because of the significant influence perceptions have on customer satisfaction and consequently organization financial performance. Patient satisfaction affects not only the outcome of the health care process such as patient compliance with physician advice and treatment, but also patient retention and favorable word-of-mouth. Accordingly, it is a critical strategy for health care organ… more
Date: August 2009
Creator: Qin, Hong
open access

Reliable Prediction Intervals and Bayesian Estimation for Demand Rates of Slow-Moving Inventory

Description: Application of multisource feedback (MSF) increased dramatically and became widespread globally in the past two decades, but there was little conceptual work regarding self-other agreement and few empirical studies investigated self-other agreement in other cultural settings. This study developed a new conceptual framework of self-other agreement and used three samples to illustrate how national culture affected self-other agreement. These three samples included 428 participants from China, 818… more
Date: August 2007
Creator: Lindsey, Matthew Douglas
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