Date: March 20, 2013
Creator: Johnston, Pamela
Description: This presentation discusses adapting to change using ILLiad. Abstract: Interlibrary Loan at the University of North Texas Libraries has experienced many changes during the past year. We've organized into the Access Services Department, moved to a new office, and incorporated fresh techniques for providing customer service. This session will describe how we have incorporated changes through ILLiad, through services for our customers, and by cooperation among Access Services staff. Examples: Implementing Article Exchange and Odyssey for Lending, starting a faculty book delivery service, and loaning media items through ILL.
Contributing Partner: UNT Libraries