Description: This article discusses Constitution Day outreach to campus and community. The celebration of Constitution Day (or Citizenship Day) on September 17th each year began in 2005 as a mandate for all publicly funded educational institutions to provide instructive activities that recognize the adoption of the United States Constitution in 1787 (U.S. Department of Education). There are many creative and engaging ways to commemorate the signing of our Constitution. The University of North Texas has its own traditions, which are shared in this document along with some other resources and ideas to get others started on Constitution Day celebrations at their own institutions.

Description: This paper discusses how to provide quality customer service in the face of budget cuts. Abstract: Most academic libraries have been experiencing cutbacks in staff and resources and are expected to do more with less. In response to these cutbacks, the University of North Texas (UNT) Libraries came up with a plan to reduce the number of staffed service points. By the end of the Spring 2012 semester the UNT Libraries had successfully merged nine service points into three: two service desks at our main library and one at our science library. This paper will present an overview of the steps the UNT Libraries Public Services Division took to effectively manage these mergers. It will describe the methods used to cross train library support staff, and provide suggestions for other libraries who may also be considering streamlining their service points.

Description: This presentation discusses assessment techniques used to guide library service improvements. The assessments used are part of a triangulation method that uses three approaches of assessment in order to determine specific user needs and areas for improvement.