Description: This paper discusses assessments. Assessment is an essential part of a quality library instruction program. Librarians learn in library school, at conferences, in articles, and on the job that continuous assessment is necessary to ensure instruction is relevant and effective. So why aren't librarians implementing more assessment programs? Teachers of K-12 and college instructors have used assessment for innumerable years to determine if students are learning concepts and meeting objectives. The thought of not using assessment in the classroom is unthinkable for the majority of teachers. As librarians are doing more and more teaching and are considered teaching faculty in many school districts and at many institutions of higher education, it is more important than ever that we implement assessments in library classrooms.

Description: This paper discusses how to provide quality customer service in the face of budget cuts. Abstract: Most academic libraries have been experiencing cutbacks in staff and resources and are expected to do more with less. In response to these cutbacks, the University of North Texas (UNT) Libraries came up with a plan to reduce the number of staffed service points. By the end of the Spring 2012 semester the UNT Libraries had successfully merged nine service points into three: two service desks at our main library and one at our science library. This paper will present an overview of the steps the UNT Libraries Public Services Division took to effectively manage these mergers. It will describe the methods used to cross train library support staff, and provide suggestions for other libraries who may also be considering streamlining their service points.