An Investigation of Selected Factors Affecting Automotive Service Excellence Test Outcome and Job Placement Rate
Description:
Under investigation in this study was the effect of ASE certification of automotive technician training programs and other selected factors on ASE test outcome and job placement rate. This research ponders whether the time and money invested in certifying technician training programs is returning desired improvements in this automobile manufacturer's dealer service staff. The study focussed on technicians employed at Chrysler dealerships around the United States. The 2 samples totalling 387 mal…
more
Date:
August 1995
Creator:
Karbon, Patrick J. (Patrick Joseph)