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  Partner: UNT Libraries
 Decade: 2000-2009
 Degree Discipline: Communication Studies
 Collection: UNT Theses and Dissertations
Effects of receiver locus of control and interaction involvement on the interpretation of service complaints

Effects of receiver locus of control and interaction involvement on the interpretation of service complaints

Date: May 2000
Creator: Reed, William
Description: This thesis examined how receivers who vary in Interaction Involvement and Locus of Control (LOC) might differ in their interpretations of service complaints. Locus of control was measured using Rotter's (1966) LOC scale, while Interaction Involvement was measured with Cegala's (1984) Interaction Involvement measure, including a separate assessment of the effects for each sub-scale. Individuals were assigned to four groups based on their Interaction Involvement and LOC scores. The groups were compared with one-another for differences in how complaints were interpreted. Four complaint categories and a corresponding scale were developed to measure these differences. The categories were Subject, Goal, Opportunity, and Accountability. Interaction Involvement was expected to affect how receivers interpret the subject and goal of a complaint, while LOC was predicted to affect understanding of the opportunity and accountability aspects. Two research questions explored possible relationships between the complaint categories and the independent variables for individuals within each group. The study's four hypotheses were not supported, although some evidence was found for a significant relationship between receiver Interaction Involvement and perceived complainant Opportunity, for External LOC individuals only.
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We've Only Just Begun: A Black Feminist Analysis of Eleanor Smeal's National Press Club Address

We've Only Just Begun: A Black Feminist Analysis of Eleanor Smeal's National Press Club Address

Date: August 2000
Creator: Tate, Tara L.
Description: The voices of black women have traditionally been excluded from rhetorical scholarship, both as a subject of study and as a methodological approach. Despite the little attention black feminist thought has received, black women have long been articulating the unique intersection of oppressions they face and have been developing critical epistemologies.This study analyzes the National Press Club address given by NOW President Eleanor Smeal utilizing a black feminist methodological approach. The study constructs a black feminist theory for the communication discipline and applies it to a discursive artifact from the women's liberation movement. The implications of the study include the introduction of a new methodological approach to the communication discipline that can expand the liberatory reach of its scholarship.
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The Terministic Filter of Security: Realism, Feminism and International Relations Theory

The Terministic Filter of Security: Realism, Feminism and International Relations Theory

Date: December 2001
Creator: Mueller, Eric
Description: This study uses Kenneth Burke's concept of terministic filters to examine what the word security means to two different publics within the academic discipline of international relations. It studies the rhetoric feminist international relations theorists and contrasts their view security with that of realist and neo-realist interpretations of international affairs. This study claims to open up the possibility for studying the rhetoric of emergent movements through the use of dramatistic or terministic screens.
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A correlative study of gender and social style.

A correlative study of gender and social style.

Date: May 2002
Creator: Gross, Amanda
Description: This study examines the concepts of social style and gender to determine if a relationship exists between the two constructs. The hypotheses suggested a direct relationship between the categories of the BSRI (masculine, feminine, androgynous, and undifferentiated) and the Social Style Analysis (driver, amiable, expressive, and analytical). Ninety-four participants completed two self-report surveys. Chi-square analysis performed on the data found a significant relationship between feminine and amiable as well as androgynous and expressive. While the analysis suggested that masculine/driver and undifferentiated/analytical were not independent, the relationship found was not significant.
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The Emergence of Organization Through Communication

The Emergence of Organization Through Communication

Date: August 2002
Creator: Hope, Michael
Description: Taylor, Cooren, Giroux, and Robichaud (1996) theorize that an organization is created entirely through the interpretations of its members and it evolves as those conversations change. Demonstrating the Taylor et al. theory, the current study focuses on the outcomes of management vision and strategic planning sessions in a division of a large Southwestern University. It explores the ways organization emerges through the discourse of the managers, how text is amplified to support the organization as a whole, the ways organization continues to emerge in communication, and in what ways the emergent view of organization exists throughout the division. The results of the study support the Taylor et al. theory. Management participants created an expanded view of the organization through discourse and then linked it to the university as a whole. Evidence was found supporting continued reformulation but it was limited to the management participants and did not include hourly employees.
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A study of cultural variability and relational maintenance behaviors for international and domestic proximal and long distance interpersonal relationships.

A study of cultural variability and relational maintenance behaviors for international and domestic proximal and long distance interpersonal relationships.

Date: August 2002
Creator: Kidenda, Thomas J.
Description: This thesis examined 228 college students' reported use of relational maintenance behaviors and strategies and their reported perception of the degree of relational satisfaction and solidarity with the relational partners they chose to identify. The study gathered extensive data with the intention of primarily investigating the validity and reliability of measurement of relational maintenance behaviors across cultures with some attention to correlations between relationship maintenance behaviors, relationship satisfaction, and interpersonal solidarity. The study focused on refining previous measures of relationship maintenance behaviors in order to develop a comprehensive global measure. The study found that a linear combination of factors or relationship maintenance behaviors are related to relational satisfaction and interpersonal solidarity.
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Emergency Physician Communication Style and Career Satisfaction: Is There a Correlation?

Emergency Physician Communication Style and Career Satisfaction: Is There a Correlation?

Date: December 2002
Creator: McEwen, Janet S.
Description: The correlation between social style and career satisfaction among emergency physicians was investigated. An e-mail survey was sent to a random sample of 1,000 members of the American College of Emergency Physicians in practice for at least three years; 707 had valid e-mail addresses. A twenty-item behavioral style survey instrument and a five-item career satisfaction scale were used. The study incorporated prenotification and reminder e-mails. Valid responses were obtained from 329 physicians (46.5%). No correlation was shown between social style and career satisfaction. Problems with both survey instruments were discovered. Survey respondents were unhappy with their careers, with an average satisfaction of 4.03, 1 being very satisfied, 5 very dissatisfied. Areas for future study include redoing the study using different survey instruments.
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Programming homeland security: Citizen preparedness and the threat of terrorism.

Programming homeland security: Citizen preparedness and the threat of terrorism.

Date: August 2007
Creator: Register, David
Description: This thesis tests the necessity of terrorism in articulating Homeland Security citizenship. Chapter 1 orients the study, reviewing relevant literature. Chapter 2 examines the USDHS Ready Kids program's Homeland Security Guide, mapping a baseline for how Homeland Security citizenship is articulated with the overt use of terrorism. Chapter 3 investigates the USDHS Ready Kids program, charting the logic of Homeland Security citizenship when the threat of terrorism is removed from sense making about preparedness. Chapter 4 compares the findings of Chapters 2 and 3, evaluating the similarities and differences between these two articulations of Homeland Security citizenship and concluding that the logic that cements Homeland Security into American society does not depend on the threat of terrorism against the United States.
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Living with s(k)in: An analysis of tattoo removal.

Living with s(k)in: An analysis of tattoo removal.

Date: August 2004
Creator: Downing, Emily
Description: This paper investigates the role of tattoo removal in postmodernity. Specifically, I suggest tattoo removal is a technology of self in which the tattooed person can attain absolution from a "sinful" tattoo. This paper explores the construction of the confessional act in two parts: the construction of the confessing subject and the construction of the medical clinic as the confessor's listener. Using the texts medical offices place on the internet to advertise their services, I investigate the text's interpellation of subjects desiring tattoo removal. I then examine the construction of the clinic's status in the confessional act. Websites and brochures on gang tattoo removal provide a dialogue in which the clinic negotiates and attains its powerful position in the confessional act. The paper concludes by investigating the implications of the tattoo remnant, the material effects of the technology of self, and the benefits of studying the body-skin in rhetoric.
Contributing Partner: UNT Libraries
"Respect is active like an organism that is not only cumulative but has a very personal effect": A grounded theory methodology of a respect communication model in the college classroom.

"Respect is active like an organism that is not only cumulative but has a very personal effect": A grounded theory methodology of a respect communication model in the college classroom.

Date: August 2004
Creator: Martinez, Alma
Description: This study examined the notion of respect in the college classroom. While pedagogical researchers had previously studied the phenomenon, each found challenges in defining it. Moreover, communication scholars do not examine respect as a primary pedagogical factor with learning implications. Focus groups provided venues for topic-specific discussion necessary for better understanding the diversity of students' worldviews regarding respect in the college classroom. Grounded theory allowed for searching theoretical relevance of the phenomenon through constant comparison with categorical identification. The most practical contributions of this research identifies as several major notions including, the importance of relationships within the process, student self-esteem, and global-classroom respect. In addition, implications emerged from the data as learning, motivation, and environment. One other practical contribution exists as a respect communication model for the college classroom. Further, examining students' worldviews of respect in the classroom provides benefits for pedagogical scholars, students, and instructors.
Contributing Partner: UNT Libraries
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