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Examining Employee Satisfaction, Customer Service and Customer Satisfaction in a Retail Banking Organization

Description: In the increasingly competitive world of retail banking, organizations are focusing their attention on customer service as a means of increasing customer loyalty and retention. With this goal of increasing customer retention, the link between the attitudes of the service provider (employee satisfaction), the customer interaction behaviors that those attitudes lead to (customer service quality), and the attitudes that those behaviors generate in the customer (customer satisfaction) has become an… more
Date: May 2006
Creator: Simpson, Eric Phillip
Item Type: Refine your search to only Thesis or Dissertation

Modeling Marijuana Use Willingness and Problems as a Function of Social Rejection and Social Anxiety

Description: Marijuana is the second most commonly used substance in the US. A growing literature suggests that socially anxious individuals use marijuana to manage their symptoms in social situations, which may explain why they are also more likely to experience problems. Unfortunately, the majority of the literature is based on research conducted with adult samples or the co-occurrence of diagnoses in adolescent samples. The proposed study sought to test the link between social anxiety (SA) and proxies fo… more
Date: May 2019
Creator: Cloutier, Renee
Item Type: Refine your search to only Thesis or Dissertation

The Relationship of Self-Monitoring to Team Leader Flexibility and Work Environment Preference

Description: This research explores the relationship of self-monitoring with team leader behavior and work environment preference. Those who are high on self-monitoring demonstrate flexibility in their actions with others and are socially perceptive. They perform well in a variety of leadership positions and are viewed as leaders by group members. High self-monitoring types choose "socially" based careers, including teacher and psychologist, in which they adapt their interaction styles to effectively mee… more
Date: August 2000
Creator: Nichols, Judith Ann
Item Type: Refine your search to only Thesis or Dissertation
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