Description: Poster illustrating the workflow used in the University of North Texas (UNT) Digital Projects Unit to digitize large numbers of TRAIL (Technical Report and Image Library) documents. The poster outlines five stages: [1] "Inventory," in which staff account for items received and route un-cut reports for disbinding before adding them to the scanning queue, [2] "Scanning," in which regularly-sized pages are scanned on a duplex scanner and fold-out pages are scanned on flatbed or planetary scanners, [3] "Processing," in which files are deskewed, resized, compressed, rotated, etc., and quality control checks identify errors, [4] "Metadata," in which the MARC records for the reports are converted into XML and a metadata creator fills in additional fields, and [5] "Online," in which reports are publicly available on the UNT Digital Library.

Description: Handout with supplementary information to accompany the poster "Implementation of a New Date/Time Standard in Digital Library Metadata." In includes examples of dates that meet Extended Date/Time Format (EDTF) standards, examples of problems encountered when normalizing date displays for users, additional statistics related to already-valid dates in the digital collections at the time that the standards were formally adopted, and links to online materials.

Description: This poster presentation discusses the Denton Declaration, an open data manifesto, and describes the process of developing the Declaration.

Description: This poster discusses current practices in quality assurance for web archives. The author examined three publicly available documents and contact eight institutions for perspectives on QA. In addition, two interviews were conducted with web archiving staff. This poster presents the results of this research project.

Description: This paper discusses how to provide quality customer service in the face of budget cuts. Abstract: Most academic libraries have been experiencing cutbacks in staff and resources and are expected to do more with less. In response to these cutbacks, the University of North Texas (UNT) Libraries came up with a plan to reduce the number of staffed service points. By the end of the Spring 2012 semester the UNT Libraries had successfully merged nine service points into three: two service desks at our main library and one at our science library. This paper will present an overview of the steps the UNT Libraries Public Services Division took to effectively manage these mergers. It will describe the methods used to cross train library support staff, and provide suggestions for other libraries who may also be considering streamlining their service points.