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  Partner: UNT Libraries
 Department: Research and Instructional Services
 Collection: UNT Scholarly Works
Reducing service points in the academic library: How to provide quality customer service in the face of budget cuts

Reducing service points in the academic library: How to provide quality customer service in the face of budget cuts

Date: November 2013
Creator: Leuzinger, Julie
Description: Article on providing quality customer service in the face of budget cuts.
Contributing Partner: UNT Libraries
Keeping Human Resources Happy: The Use of Rubrics in Evaluations During Hiring and Performance Evaluations

Keeping Human Resources Happy: The Use of Rubrics in Evaluations During Hiring and Performance Evaluations

Date: October 7, 2013
Creator: Brannon, Sian & Leuzinger, Julie
Description: Presentation for the inaugural Library Human Resources Management Association Conference. The authors discuss keeping human resources happy with the use of rubrics in evaluations during hiring and performance evaluations.
Contributing Partner: UNT Libraries
The Importance of the Cover Letter: Why a Resume is not Enough

The Importance of the Cover Letter: Why a Resume is not Enough

Date: April 2011
Creator: Leuzinger, Julie
Description: This presentation discusses the importance of including a well-written cover letter with a resume. The author points out why a resume is not enough when applying for a job and offers guidelines for how to successfully write a cover letter.
Contributing Partner: UNT Libraries
Creating Online Tutorials

Creating Online Tutorials

Date: December 6, 2006
Creator: Leuzinger, Julie
Description: This presentation is for Graduate Library Assistant training at the University of North Texas (UNT) Libraries. In the presentation, the author discusses how to create successful online tutorials.
Contributing Partner: UNT Libraries
Circulation Myth Busters!

Circulation Myth Busters!

Date: December 3, 2007
Creator: Leuzinger, Julie
Description: This presentation discusses circulation in the libraries and what the policies, processes, services, and resources are for the UNT Libraries circulation department.
Contributing Partner: UNT Libraries
The E-Quality Service Model: Collaboration between the Reference and Circulation departments as a means to improve the library experience for distance education patrons in an academic library

The E-Quality Service Model: Collaboration between the Reference and Circulation departments as a means to improve the library experience for distance education patrons in an academic library

Date: April 16, 2008
Creator: Ramin, Lilly & Leuzinger, Julie
Description: This presentation discusses collaboration between the reference and circulation departments as a means to improve the library experience for distance education patrons in an academic library. The two authors give perspectives from the University of North Texas (UNT) Libraries.
Contributing Partner: UNT Libraries
The Reference Interview and Referrals

The Reference Interview and Referrals

Date: March 28, 2012
Creator: Leuzinger, Julie
Description: This presentation is session 1 of access services training. The author discusses reference interviews and referrals.
Contributing Partner: UNT Libraries
Behavioral Interviewing Workshop: Student Assistant Supervisor's Round Table

Behavioral Interviewing Workshop: Student Assistant Supervisor's Round Table

Date: July 15, 2010
Creator: Leuzinger, Julie
Description: This presentation is for a workshop on behavioral interviewing. The author discusses behavioral interviewing, its importance, and offers exercises and how to develop interview questions.
Contributing Partner: UNT Libraries
From Baristas to Books: Creating and Managing a Blended Service Desk

From Baristas to Books: Creating and Managing a Blended Service Desk

Date: October 5, 2012
Creator: Leuzinger, Julie
Description: Invited presentation for the Texas Library Association (TLA) District 7 annual meeting. The author discusses creating and managing a blended service desk and the strategies and approaches of the University of North Texas (UNT) Libraries.
Contributing Partner: UNT Libraries
Creating Space for Transition: A space study for an overcrowded library

Creating Space for Transition: A space study for an overcrowded library

Date: April 13, 2011
Creator: Leuzinger, Julie
Description: Presentation for the Texas Library Association (TLA) Annual Conference. In the presentation, the author discusses creating study space for an overcrowded library.
Contributing Partner: UNT Libraries
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