Date: April 19, 2012
Creator: Nichols, James & Richardson, Brian
Description: This paper discusses research on negotiating in the 21st century. Hostage negotiation at its core is a communicative event developed to save lives through interpersonal tactics. The current protocol in hostage negotiation relies primarily on verbal communication through landlines. This protocol severely handicaps negotiators as it only open up a single channel of communication. The purpose of this study proposal is to promote the inclusion of new technology, specifically cellphones with text, call, and video chat capabilities, into hostage negotiation situations. The injection of new technology, and thus new communicative mediums, allows the negotiator to adapt to the hostage taker's fluctuating level of communication apprehension, communication competency, and levels of trust between them. The impact of new technology on hostage negotiation will be measured using controlled simulations accompanied by a completion questionnaire.
Contributing Partner: UNT Honors College