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open access

The Effect of Value Co-creation and Service Quality on Customer Satisfaction and Commitment in Healthcare Management

Description: Despite much interest in service quality and various other service quality measures, scholars appear to have overlooked the overall concept of quality. More specifically, previous research has yet to integrate the effect of the customer network and customer knowledge into the measurement of quality. In this work, it is posited that the evaluation of quality is based on both the delivered value from the provider as well as the value developed from the relationships among customers and between cu… more
Date: August 2015
Creator: Kwon, Junhyuk
Partner: UNT Libraries
open access

The Impact of Culture on the Decision Making Process in Restaurants

Description: Understanding the process of consumers during key purchasing decision points is the margin between success and failure for any business. The cultural differences between the factors that affect consumers in their decision-making process is the motivation of this research. The purpose of this research is to extend the current body of knowledge about decision-making factors by developing and testing a new theoretical model to measure how culture may affect the attitudes and behaviors of consumers… more
Date: August 2015
Creator: Boonme, Kittipong
Partner: UNT Libraries
open access

Accuracy and Interpretability Testing of Text Mining Methods

Description: Extracting meaningful information from large collections of text data is problematic because of the sheer size of the database. However, automated analytic methods capable of processing such data have emerged. These methods, collectively called text mining first began to appear in 1988. A number of additional text mining methods quickly developed in independent research silos with each based on unique mathematical algorithms. How good each of these methods are at analyzing text is unclear. … more
Date: August 2013
Creator: Ashton, Triss A.
Partner: UNT Libraries
open access

A Relationship-based Cross National Customer Decision-making Model in the Service Industry

Description: In 2012, the CIA World Fact Book showed that the service sector contributed about 76.6% and 51.4% of the 2010 gross national product of both the United States and Ghana, respectively. Research in the services area shows that a firm's success in today's competitive business environment is dependent upon its ability to deliver superior service quality. However, these studies have yet to address factors that influence customers to remain committed to a mass service in economically diverse countrie… more
Date: August 2013
Creator: Boakye, Kwabena G.
Partner: UNT Libraries
open access

Supply Chain Network Planning for Humanitarian Operations During Seasonal Disasters

Description: To prevent loss of lives during seasonal disasters, relief agencies distribute critical supplies and provide lifesaving services to the affected populations. Despite agencies' efforts, frequently occuring disasters increase the cost of relief operations. The purpose of our study is to minimize the cost of relief operations, considering that such disasters cause random demand. To achieve this, we have formulated a series of models, which are distinct from the current studies in three ways. Firs… more
Date: May 2013
Creator: Ponnaiyan, Subramaniam
Partner: UNT Libraries
open access

The Impact of Quality on Customer Behavioral Intentions Based on the Consumer Decision Making Process As Applied in E-commerce

Description: Perceived quality in the context of e-commerce was defined and examined in numerous studies, but, to date, there are no consistent definitions and measurement scales. Instruments that measure quality in e-commerce industries primarily focus on website quality or service quality during the transaction and delivery phases. Even though some scholars have proposed instruments from different perspectives, these scales do not fully evaluate the level of quality perceived by customers during the entir… more
Date: August 2012
Creator: Wen, Chao
Partner: UNT Libraries
open access

Comparing Latent Dirichlet Allocation and Latent Semantic Analysis as Classifiers

Description: In the Information Age, a proliferation of unstructured text electronic documents exists. Processing these documents by humans is a daunting task as humans have limited cognitive abilities for processing large volumes of documents that can often be extremely lengthy. To address this problem, text data computer algorithms are being developed. Latent Semantic Analysis (LSA) and Latent Dirichlet Allocation (LDA) are two text data computer algorithms that have received much attention individually… more
Date: December 2011
Creator: Anaya, Leticia H.
Partner: UNT Libraries
open access

Impact of Forecasting Method Selection and Information Sharing on Supply Chain Performance.

Description: Effective supply chain management gains much attention from industry and academia because it helps firms across a supply chain to reduce cost and improve customer service level efficiently. Focusing on one of the key challenges of the supply chains, namely, demand uncertainty, this dissertation extends the work of Zhao, Xie, and Leung so as to examine the effects of forecasting method selection coupled with information sharing on supply chain performance in a dynamic business environment. The r… more
Date: December 2009
Creator: Pan, Youqin
Partner: UNT Libraries
open access

Investigating the relationship between the business performance management framework and the Malcolm Baldrige National Quality Award framework.

Description: The business performance management (BPM) framework helps an organization continuously adjust and successfully execute its strategies. BPM helps increase flexibility by providing managers with an early alert about changes and, as a result, allows faster response to such changes. The Malcolm Baldrige National Quality Award (MBNQA) framework provides a basis for self-assessment and a systems perspective for managing an organization's key processes for achieving business results. The MBNQA framewo… more
Date: August 2009
Creator: Hossain, Muhammad Muazzem
Partner: UNT Libraries
open access

Links among perceived service quality, patient satisfaction and behavioral intentions in the urgent care industry: Empirical evidence from college students.

Description: Patient perceptions of health care quality are critical to a health care service provider's long-term success because of the significant influence perceptions have on customer satisfaction and consequently organization financial performance. Patient satisfaction affects not only the outcome of the health care process such as patient compliance with physician advice and treatment, but also patient retention and favorable word-of-mouth. Accordingly, it is a critical strategy for health care organ… more
Date: August 2009
Creator: Qin, Hong
Partner: UNT Libraries
open access

Reliable Prediction Intervals and Bayesian Estimation for Demand Rates of Slow-Moving Inventory

Description: Application of multisource feedback (MSF) increased dramatically and became widespread globally in the past two decades, but there was little conceptual work regarding self-other agreement and few empirical studies investigated self-other agreement in other cultural settings. This study developed a new conceptual framework of self-other agreement and used three samples to illustrate how national culture affected self-other agreement. These three samples included 428 participants from China, 818… more
Date: August 2007
Creator: Lindsey, Matthew Douglas
Partner: UNT Libraries
open access

Developing Criteria for Extracting Principal Components and Assessing Multiple Significance Tests in Knowledge Discovery Applications

Description: With advances in computer technology, organizations are able to store large amounts of data in data warehouses. There are two fundamental issues researchers must address: the dimensionality of data and the interpretation of multiple statistical tests. The first issue addressed by this research is the determination of the number of components to retain in principal components analysis. This research establishes regression, asymptotic theory, and neural network approaches for estimating mean and … more
Date: August 1999
Creator: Keeling, Kellie Bliss
Partner: UNT Libraries
open access

Classification by Neural Network and Statistical Models in Tandem: Does Integration Enhance Performance?

Description: The major purposes of the current research are twofold. The first purpose is to present a composite approach to the general classification problem by using outputs from various parametric statistical procedures and neural networks. The second purpose is to compare several parametric and neural network models on a transportation planning related classification problem and five simulated classification problems.
Date: December 1998
Creator: Mitchell, David
Partner: UNT Libraries
open access

Robustness of the One-Sample Kolmogorov Test to Sampling from a Finite Discrete Population

Description: One of the most useful and best known goodness of fit test is the Kolmogorov one-sample test. The assumptions for the Kolmogorov (one-sample test) test are: 1. A random sample; 2. A continuous random variable; 3. F(x) is a completely specified hypothesized cumulative distribution function. The Kolmogorov one-sample test has a wide range of applications. Knowing the effect fromusing the test when an assumption is not met is of practical importance. The purpose of this research is to analyze the … more
Date: December 1996
Creator: Tucker, Joanne M. (Joanne Morris)
Partner: UNT Libraries
open access

Robustness of Parametric and Nonparametric Tests When Distances between Points Change on an Ordinal Measurement Scale

Description: The purpose of this research was to evaluate the effect on parametric and nonparametric tests using ordinal data when the distances between points changed on the measurement scale. The research examined the performance of Type I and Type II error rates using selected parametric and nonparametric tests.
Date: August 1994
Creator: Chen, Andrew H. (Andrew Hwa-Fen)
Partner: UNT Libraries
open access

Comparing the Powers of Several Proposed Tests for Testing the Equality of the Means of Two Populations When Some Data Are Missing

Description: In comparing the means .of two normally distributed populations with unknown variance, two tests very often used are: the two independent sample and the paired sample t tests. There is a possible gain in the power of the significance test by using the paired sample design instead of the two independent samples design.
Date: May 1994
Creator: Dunu, Emeka Samuel
Partner: UNT Libraries
open access

The Effect of Certain Modifications to Mathematical Programming Models for the Two-Group Classification Problem

Description: This research examines certain modifications of the mathematical programming models to improve their classificatory performance. These modifications involve the inclusion of second-order terms and secondary goals in mathematical programming models. A Monte Carlo simulation study is conducted to investigate the performance of two standard parametric models and various mathematical programming models, including the MSD (minimize sum of deviations) model, the MIP (mixed integer programming) model … more
Date: May 1994
Creator: Wanarat, Pradit
Partner: UNT Libraries
open access

A Heuristic Procedure for Specifying Parameters in Neural Network Models for Shewhart X-bar Control Chart Applications

Description: This study develops a heuristic procedure for specifying parameters for a neural network configuration (learning rate, momentum, and the number of neurons in a single hidden layer) in Shewhart X-bar control chart applications. Also, this study examines the replicability of the neural network solution when the neural network is retrained several times with different initial weights.
Date: December 1993
Creator: Nam, Kyungdoo T.
Partner: UNT Libraries
open access

Mathematical Programming Approaches to the Three-Group Classification Problem

Description: In the last twelve years there has been considerable research interest in mathematical programming approaches to the statistical classification problem, primarily because they are not based on the assumptions of the parametric methods (Fisher's linear discriminant function, Smith's quadratic discriminant function) for optimality. This dissertation focuses on the development of mathematical programming models for the three-group classification problem and examines the computational efficiency an… more
Date: August 1993
Creator: Loucopoulos, Constantine
Partner: UNT Libraries
open access

The Fixed v. Variable Sampling Interval Shewhart X-Bar Control Chart in the Presence of Positively Autocorrelated Data

Description: This study uses simulation to examine differences between fixed sampling interval (FSI) and variable sampling interval (VSI) Shewhart X-bar control charts for processes that produce positively autocorrelated data. The influence of sample size (1 and 5), autocorrelation parameter, shift in process mean, and length of time between samples is investigated by comparing average time (ATS) and average number of samples (ANSS) to produce an out of control signal for FSI and VSI Shewhart X-bar charts. … more
Date: May 1993
Creator: Harvey, Martha M. (Martha Mattern)
Partner: UNT Libraries
open access

A Simulation Study Comparing Various Confidence Intervals for the Mean of Voucher Populations in Accounting

Description: This research examined the performance of three parametric methods for confidence intervals: the classical, the Bonferroni, and the bootstrap-t method, as applied to estimating the mean of voucher populations in accounting. Usually auditing populations do not follow standard models. The population for accounting audits generally is a nonstandard mixture distribution in which the audit data set contains a large number of zero values and a comparatively small number of nonzero errors. This study … more
Date: December 1992
Creator: Lee, Ihn Shik
Partner: UNT Libraries
open access

Economic Statistical Design of Inverse Gaussian Distribution Control Charts

Description: Statistical quality control (SQC) is one technique companies are using in the development of a Total Quality Management (TQM) culture. Shewhart control charts, a widely used SQC tool, rely on an underlying normal distribution of the data. Often data are skewed. The inverse Gaussian distribution is a probability distribution that is wellsuited to handling skewed data. This analysis develops models and a set of tools usable by practitioners for the constrained economic statistical design of contr… more
Date: August 1990
Creator: Grayson, James M. (James Morris)
Partner: UNT Libraries
open access

Derivation of Probability Density Functions for the Relative Differences in the Standard and Poor's 100 Stock Index Over Various Intervals of Time

Description: In this study a two-part mixed probability density function was derived which described the relative changes in the Standard and Poor's 100 Stock Index over various intervals of time. The density function is a mixture of two different halves of normal distributions. Optimal values for the standard deviations for the two halves and the mean are given. Also, a general form of the function is given which uses linear regression models to estimate the standard deviations and the means. The density … more
Date: August 1988
Creator: Bunger, R. C. (Robert Charles)
Partner: UNT Libraries
open access

The Development and Evaluation of a Forecasting System that Incorporates ARIMA Modeling with Autoregression and Exponential Smoothing

Description: This research was designed to develop and evaluate an automated alternative to the Box-Jenkins method of forecasting. The study involved two major phases. The first phase was the formulation of an automated ARIMA method; the second was the combination of forecasts from the automated ARIMA with forecasts from two other automated methods, the Holt-Winters method and the Stepwise Autoregressive method. The development of the automated ARIMA, based on a decision criterion suggested by Akaike, borro… more
Date: May 1985
Creator: Simmons, Laurette Poulos
Partner: UNT Libraries
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