The Effect of Value Co-creation and Service Quality on Customer Satisfaction and Commitment in Healthcare Management
Description:
Despite much interest in service quality and various other service quality measures, scholars appear to have overlooked the overall concept of quality. More specifically, previous research has yet to integrate the effect of the customer network and customer knowledge into the measurement of quality. In this work, it is posited that the evaluation of quality is based on both the delivered value from the provider as well as the value developed from the relationships among customers and between cu…
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Date:
August 2015
Creator:
Kwon, Junhyuk
Partner:
UNT Libraries