Date: August 2013
Creator: Ponce, Hector F.
Description: The Association of Research Libraries (ARL) provides an option for librarians to administer a combination of LibQUAL+® and LibQUAL+® Lite to measure users' perceptions of library service quality. LibQUAL+® Lite is a shorter version of LibQUAL+® that uses planned missing data in its design. The present study investigates the loss of information in commonly administered proportions of LibQUAL+® and LibQUAL+® Lite when compared to administering LibQUAL+® alone. Data from previous administrations of LibQUAL+® protocol (2005, N = 525; 2007, N = 3,261; and 2009, N = 2,103) were used to create simulated datasets representing various proportions of LibQUAL+® versus LibQUAL+® Lite administration (0.2:0.8, 0.4:0.6. 0.5:0.5, 0.6:0.4, and 0.8:0.2). Statistics (i.e., means, adequacy and superiority gaps, standard deviations, Pearson product-moment correlation coefficients, and polychoric correlation coefficients) from simulated and real data were compared. Confidence intervals captured the original values. Root mean square errors and absolute and relative biases of correlations showed that accuracy in the estimates decreased with increase in percentage of planned missing data. The recommendation is to avoid using combinations with more than 20% planned missing data.
Contributing Partner: UNT Libraries