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  Partner: UNT Libraries
 Department: Department of Business Computer Information Systems
 Degree Level: Doctoral
 Collection: UNT Theses and Dissertations
IS-MBNQA: A new framework for the relationship between Information Systems and organizational quality.

IS-MBNQA: A new framework for the relationship between Information Systems and organizational quality.

Date: December 2001
Creator: Chong, Hyonsong
Description: Despite numerous frameworks and models proposed in the literature, Information Systems (IS) assessment still remains elusive. In addition, little agreement exists on the contribution of the IS function within an organization and on how IS is related to the other organizational dimensions. Frameworks that show the relationship between IS and the organization are in the developmental stage and this work proposes a more comprehensive framework to assist in better understanding the relationship between IS and organizational quality. This research examines two popular IS quality assessment frameworks - Malcolm Baldrige National Quality Award (MBNQA) and Information Systems Assessment (ISA) - and suggests a new framework, IS-MBNQA. This work integrates these two IS quality assessment frameworks into a single comprehensive model that provides a holistic view on how IS quality is interrelated to organizational quality. The existing two IS assessment frameworks attempted to measure IS quality at different levels within an organization. The MBNQA model is the most comprehensive quality framework because it takes an organization wide perspective. On the other hand, ISA employs an IS specific perspective and reflects the relationships of eight major IS success dimensions. ISA is a modified version of DeLone & McLean's model with the inclusion of ...
Contributing Partner: UNT Libraries
An investigation of success metrics for the design of e-commerce Web sites.

An investigation of success metrics for the design of e-commerce Web sites.

Access: Use of this item is restricted to the UNT Community.
Date: May 2004
Creator: Cutshall, Robert C.
Description: The majority of Web site design literature mainly concentrates on the technical and functional aspects of Web site design. There is a definite lack of literature, in the IS field, that concentrates on the visual and aesthetic aspects of Web design. Preliminary research into the relationship between visual design and successful electronic commerce Web sites was conducted. The emphasis of this research was to answer the following three questions. What role do visual design elements play in the success of electronic commerce Web sites? What role do visual design principles play in the success of electronic commerce Web sites? What role do the typographic variables of visual design play in the success of electronic commerce Web sites? Forty-three undergraduate students enrolled in an introductory level MIS course used a Likert-style survey instrument to evaluate aesthetic aspects of 501 electronic commerce Web pages. The instrument employed a taxonomy of visual design that focused on three dimensions: design elements, design principles, and typography. The data collected were correlated against Internet usage success metrics data provided by Nielsen/NetRatings. Results indicate that 22 of the 135 tested relationships were statistically significant. Positive relationships existed between four different aesthetic dimensions and one single success measure. ...
Contributing Partner: UNT Libraries
Longitudinal Study to Assess the Impact of Instructor-Based Training Versus Computer-Based Training on User Performance: A Field Experiment

Longitudinal Study to Assess the Impact of Instructor-Based Training Versus Computer-Based Training on User Performance: A Field Experiment

Date: August 1996
Creator: Desai, Mayur S.
Description: The purpose of this study is to investigate the relationships between selected end-user training programs corporations provide to their employees and subsequent employee performance based on these opportunities.
Contributing Partner: UNT Libraries
An Examination of the Effect of Decision Style on the Use of a Computerized Project Management Tool

An Examination of the Effect of Decision Style on the Use of a Computerized Project Management Tool

Date: August 1997
Creator: Fox, Terry L., 1963-
Description: Managing a software development project presents many difficulties. Most software development projects are considered less than successful, and many are simply canceled. Ineffective project management has been cited as a major factor contributing to these failures. Project management tools can greatly assist managers in tracking and controlling their projects. However, project management tools are very structured and analytical in nature, which is not necessarily supported by decision-making styles of the managers. This research examined the influence that decision style has on a project manager's use of a project management tool.
Contributing Partner: UNT Libraries
An investigation of technical support issues influencing user satisfaction

An investigation of technical support issues influencing user satisfaction

Date: May 2000
Creator: Gutierrez, Charletta Frances
Description: The widespread distribution of personal computers (PCs) throughout organizations has made a substantial impact on information systems. Additionally, the tremendous growth of the Internet has changed the way business is carried out. As the user population evolves into a much more technical and demanding group, their needs are also changing. With this change, Management Information Systems (MIS) departments must develop new ways of providing service and support to the user community. This study investigates the relationship between information systems support structures, support services, service quality and the characteristics of a diverse user population. This includes investigating technical support issues influencing user satisfaction. This study attempts to improve the understanding of the support function within MIS. The results of this study clarify the support needs of the users and identify user satisfaction factors, as well as factors relative to the quality of the support received. Six streams of prior research were reviewed when developing the research framework. These include: user support, end users and end-user computing, identifying and classifying user types, information centers, user satisfaction, service quality and other sources of computer support. A survey instrument was designed using the (UIS) user satisfaction instrument developed by Doll and Torkzadeh (1988) and ...
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Empirical Research of Decision-making Effectiveness When Using Differing Presentation Formats Under Varying Decision Tasks

Empirical Research of Decision-making Effectiveness When Using Differing Presentation Formats Under Varying Decision Tasks

Date: December 1988
Creator: Hard, Nancy J. (Nancy Jean)
Description: The purpose of this research was to determine if presentation format, given a particular task to be performed, would affect the decision-making process of financial decision makers. The problem motivating this study is the potential for managers to make inefficient decisions when they use reports which are presented inappropriately for a given task.
Contributing Partner: UNT Libraries
An Experimental Investigation of Information Systems Project Escalation: An Examination of Contributory Factors in a Business Environment

An Experimental Investigation of Information Systems Project Escalation: An Examination of Contributory Factors in a Business Environment

Date: August 1997
Creator: Huff, Richard A. (Richard Allen)
Description: The purpose of this research is to continue examining the project management process. The management of projects is complicated. It is the complexity of the process that makes a project so difficult to control. This research examines the effect of particular facets of the project manager's skill set and operating environment on management decisions.
Contributing Partner: UNT Libraries
Information System Quality: An Examination of Service-Based Models and Alternatives

Information System Quality: An Examination of Service-Based Models and Alternatives

Date: August 1997
Creator: Maples, Glenn (Glenn Edward)
Description: Service quality as a component of overall Information Systems quality is examined. Three related studies test the SERVQUAL and related instruments (SERVPERF and Importance-weighted SERVPERF) using Information System users. SERVPERF outperformed SERVQUAL in all three studies.
Contributing Partner: UNT Libraries
Machine Combination Analysis Procedure for Selecting Optimal Factory Cell Composition

Machine Combination Analysis Procedure for Selecting Optimal Factory Cell Composition

Date: May 1998
Creator: McQuaid, J. Robert (John Robert)
Description: This research examined the relationship between manufacturing input parameters and factory performance in a cellular manufacturing environment.
Contributing Partner: UNT Libraries
Classification by Neural Network and Statistical Models in Tandem: Does Integration Enhance Performance?

Classification by Neural Network and Statistical Models in Tandem: Does Integration Enhance Performance?

Date: December 1998
Creator: Mitchell, David
Description: The major purposes of the current research are twofold. The first purpose is to present a composite approach to the general classification problem by using outputs from various parametric statistical procedures and neural networks. The second purpose is to compare several parametric and neural network models on a transportation planning related classification problem and five simulated classification problems.
Contributing Partner: UNT Libraries
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