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  Partner: UNT Libraries
 Decade: 1990-1999
 Degree Discipline: Information Science
 Degree Level: Doctoral
 Collection: UNT Theses and Dissertations
An Analysis of the Ability of an Instrument to Measure Quality of Library Service and Library Success

An Analysis of the Ability of an Instrument to Measure Quality of Library Service and Library Success

Date: December 1999
Creator: Landrum, Hollis T.
Description: This study consisted of an examination of how service quality should be measured within libraries and how library service quality relates to library success. A modified version of the SERVQUAL instrument was evaluated to determine how effectively it measures library service quality. Instruments designed to measure information center success and information system success were evaluated to determine how effectively they measure library success and how they relate to SERVQUAL. A model of library success was developed to examine how library service quality relates to other variables associated with library success. Responses from 385 end users at two U.S. Army Corps of Engineers libraries were obtained through a mail survey. Results indicate that library service quality is best measured with a performance-based version of SERVQUAL, and that measuring importance may be as critical as measuring expectations for management purposes. Results also indicate that library service quality is an important factor in library success and that library success is best measured with a combination of SERVQUAL and library success instruments. The findings have implications for the development of new instruments to more effectively measure library service quality and library success as well as for the development of new models of library service ...
Contributing Partner: UNT Libraries
The Applicability of SERVPERF in Judging Service Quality for Biomedical Information Professionals

The Applicability of SERVPERF in Judging Service Quality for Biomedical Information Professionals

Date: May 1999
Creator: Jenkins, Sharon D. (Sharon Dezel)
Description: The applicability of SERVPERF as a tool for judging the quality of services used by biomedical information professionals was tested using standard statistical procedures. Data was gathered nationally via a combination of electronic and non-electronic forms, from Area Health Education Center (AHEC) information professionals and the results consolidated to provide information for the study. It was determined that SERVPERF was applicable in making judgements about service quality for AHEC information professionals. Their perceptions about service quality tended to have a greater influence than did their level of actual satisfaction on whether or not they planned to use a particular service in the future. There is currently no validated tool available to ascertain the quality of services offered to these valuable members of the rural health care team. This dissertation proposes to provide such a tool, and to serve as a guide or template for other professionals seeking a means to judge service quality in their own disciplines.
Contributing Partner: UNT Libraries
Diagnosing Learner Deficiencies in Algorithmic Reasoning

Diagnosing Learner Deficiencies in Algorithmic Reasoning

Date: May 1995
Creator: Hubbard, George U.
Description: It is hypothesized that useful diagnostic information can reside in the wrong answers of multiple-choice tests, and that properly designed distractors can yield indications of misinformation and missing information in algorithmic reasoning on the part of the test taker. In addition to summarizing the literature regarding diagnostic research as opposed to scoring research, this study proposes a methodology for analyzing test results and compares the findings with those from the research of Birenbaum and Tatsuoka and others. The proposed method identifies the conditions of misinformation and missing information, and it contains a statistical compensation for careless errors. Strengths and weaknesses of the method are explored, and suggestions for further research are offered.
Contributing Partner: UNT Libraries
The Effects of Computer Performance Assessment on Student Scores in a Computer Applications Course

The Effects of Computer Performance Assessment on Student Scores in a Computer Applications Course

Date: July 1994
Creator: Casey, Sue Hartness
Description: The goal of this study was to determine if performance-based tests should be routinely administered to students in computer application courses. The purpose was to determine the most appropriate mode of testing for individuals taking a computer applications course. The study is divided into areas of assessment, personality traits, and computer attitudes.
Contributing Partner: UNT Libraries
The Effects of Task-Based Documentation Versus Online Help Menu Documentation on the Acceptance of Information Technology

The Effects of Task-Based Documentation Versus Online Help Menu Documentation on the Acceptance of Information Technology

Access: Use of this item is restricted to the UNT Community.
Date: May 1999
Creator: Bell, Thomas
Description: The objectives of this study were (1) to identify and describe task-based documentation; (2) to identify and describe any purported changes in users attitudes when IT migration was preceded by task-based documentation; (3) to suggest implications of task-based documentation on users attitude toward IT acceptance. Questionnaires were given to 150 university students. Of these, all 150 students participated in this study. The study determined the following: (1) if favorable pre-implementation attitudes toward a new e-mail system increase, as a result of training, if users expect it to be easy to learn and use; (2) if user acceptance of an e-mail program increase as expected perceived usefulness increase as delineated by task-based documentation; (3) if task-based documentation is more effective than standard help menus while learning a new application program; and (4) if training that requires active student participation increase the acceptance of a new e-mail system. The following conclusions were reached: (1) Positive pre-implementation attitudes toward a new e-mail system are not affected by training even if the users expect it to be easy to learn and use. (2) User acceptance of an e-mail program does not increase as perceived usefulness increase when aided by task-based documentation. (3) Task-based documentation ...
Contributing Partner: UNT Libraries
The Electronic Ranch: the Information Environment of Cattle Breeders

The Electronic Ranch: the Information Environment of Cattle Breeders

Date: May 1999
Creator: Hicks, Georgia Jane
Description: The present study was a longitudinal analysis of the information needs of Red Angus cattle breeders and their use of networked information services. It was based on two surveys. The first, conducted in 1995--96, polled all 1067 ranches of the Red Angus Association of America. Responses from 192 Red Angus breeders were used to determine the value of different information types and to evaluate perceptions of the greatest barriers to the adoption of network information services. The second survey, mailed to 41 Red Angus breeders in 1998, focused on early adopters and likely users of network services. Responses from 15 breeders were used to evaluate perceptions of the greatest barriers to the effective use of Web-based information services.
Contributing Partner: UNT Libraries
Evaluation by Korean Students of Major Online Public Access Catalogs in Selected Academic Libraries

Evaluation by Korean Students of Major Online Public Access Catalogs in Selected Academic Libraries

Date: December 1994
Creator: Park, Il-jong
Description: The objective of this study was to provide information on the characteristics of a specific group of international college students from a developing country in order to assist system managers in the selection of OPACs.
Contributing Partner: UNT Libraries
Factors Influencing How Students Value Asynchronous Web Based Courses

Factors Influencing How Students Value Asynchronous Web Based Courses

Date: December 1999
Creator: Pérez Cereijo, Maria Victoria
Description: This dissertation discovered the factors influencing how students value asynchronous Web-based courses through the use of qualitative methods. Data was collected through surveys, observations, interviews, email correspondence, chat room and bulletin board transcripts. Instruments were tested in pilot studies of previous semesters. Factors were identified for two class formats. The asynchronous CD/Internet class format and the synchronous online Web based class format. Also, factors were uncovered for two of the instructional tools used in the course: the WebCT forum and WebCT testing. Factors were grouped accordingly as advantages or disadvantages under major categories. For the asynchronous CD/Internet class format the advantages were Convenience, Flexibility, Learning Enhancement, and Psychology. The disadvantages included Isolation, Learning Environment, and Technology. For the synchronous online Web based class format the advantages were Convenience, Flexibility, Human Interaction, Learning Enhancement and Psychology, whereas the disadvantages included Isolation, Learning Environment and Technology. Concurrently, the study revealed the following factors as advantages of the WebCT Forum: Help Each Other, Interaction, Socialization, Classroom News, and Time Independent. The disadvantages uncovered were Complaints, Technical Problems and Isolation. Finally, advantages specified for the WebCT testing tool were Convenience, Flexibility and Innovations, and its disadvantages were Surroundings Not Conducive to Learning, and Technical ...
Contributing Partner: UNT Libraries
Group Decision-Making in Computer-Supported Cooperative Work Environments

Group Decision-Making in Computer-Supported Cooperative Work Environments

Date: August 1998
Creator: Ayala-Bush, Mary T. (Mary Theresa)
Description: Computer-Support Cooperative Work (CSCW) reflects the change in emphasis from using computers to solve problems to using computers to facilitate human interactions. Most studies, however, have focused on the use of the technology rather than on the human-human interaction (HHI) in these environments due to: the varied perspectives of the investigators; and the lack of a consistent variables. Although numerous studies exist on a variety of products, only limited research has been conducted with the most prevalent of the technologies in the marketplace, Lotus Notes™. This field study, conducted using Lotus Notes™, operationalizes a model proposed, but not tested, for the study of group decision-making in CSCW environments put forth by Kraemer and Pinsonneault (1990). This study examines the use of CSCW in the group decision-making process, the participation rate for group decision-making in CSCW environments, and the criteria for determining quality in group decisions in CSCW environments. The study also proposes a new perspective for examining technology using the human context, recommends extensions for the group study framework and explores areas for future research.
Contributing Partner: UNT Libraries
The Impact of Computer Instruction on the Near Transfer and Far Transfer of a General Problem Solving Strategy

The Impact of Computer Instruction on the Near Transfer and Far Transfer of a General Problem Solving Strategy

Date: August 1992
Creator: Abbey, Beverly G. (Beverly Gene)
Description: The purpose of this study was to examine the impact of computer instruction on the near transfer and far transfer of a means-end analysis problem solving strategy.
Contributing Partner: UNT Libraries
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