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 Department: School of Library and Information Sciences
 Decade: 1990-1999
 Month: December
 Collection: UNT Theses and Dissertations
An Analysis of the Ability of an Instrument to Measure Quality of Library Service and Library Success

An Analysis of the Ability of an Instrument to Measure Quality of Library Service and Library Success

Date: December 1999
Creator: Landrum, Hollis T.
Description: This study consisted of an examination of how service quality should be measured within libraries and how library service quality relates to library success. A modified version of the SERVQUAL instrument was evaluated to determine how effectively it measures library service quality. Instruments designed to measure information center success and information system success were evaluated to determine how effectively they measure library success and how they relate to SERVQUAL. A model of library success was developed to examine how library service quality relates to other variables associated with library success. Responses from 385 end users at two U.S. Army Corps of Engineers libraries were obtained through a mail survey. Results indicate that library service quality is best measured with a performance-based version of SERVQUAL, and that measuring importance may be as critical as measuring expectations for management purposes. Results also indicate that library service quality is an important factor in library success and that library success is best measured with a combination of SERVQUAL and library success instruments. The findings have implications for the development of new instruments to more effectively measure library service quality and library success as well as for the development of new models of library service ...
Contributing Partner: UNT Libraries
Effect of Technology Integration Education on the Attitudes of Teachers and their Students

Effect of Technology Integration Education on the Attitudes of Teachers and their Students

Date: December 1997
Creator: Christensen, Rhonda
Description: This study analyzed the effect of technology integration education on teachers' and students' attitudes toward information technology. Two instruments measuring similar attributes were used to assess teachers' and students' attitudes. Differences in pre- and post-test scores were used to determine changes that occurred during the course of the study.
Contributing Partner: UNT Libraries
Factors Influencing How Students Value Asynchronous Web Based Courses

Factors Influencing How Students Value Asynchronous Web Based Courses

Date: December 1999
Creator: PĂ©rez Cereijo, Maria Victoria
Description: This dissertation discovered the factors influencing how students value asynchronous Web-based courses through the use of qualitative methods. Data was collected through surveys, observations, interviews, email correspondence, chat room and bulletin board transcripts. Instruments were tested in pilot studies of previous semesters. Factors were identified for two class formats. The asynchronous CD/Internet class format and the synchronous online Web based class format. Also, factors were uncovered for two of the instructional tools used in the course: the WebCT forum and WebCT testing. Factors were grouped accordingly as advantages or disadvantages under major categories. For the asynchronous CD/Internet class format the advantages were Convenience, Flexibility, Learning Enhancement, and Psychology. The disadvantages included Isolation, Learning Environment, and Technology. For the synchronous online Web based class format the advantages were Convenience, Flexibility, Human Interaction, Learning Enhancement and Psychology, whereas the disadvantages included Isolation, Learning Environment and Technology. Concurrently, the study revealed the following factors as advantages of the WebCT Forum: Help Each Other, Interaction, Socialization, Classroom News, and Time Independent. The disadvantages uncovered were Complaints, Technical Problems and Isolation. Finally, advantages specified for the WebCT testing tool were Convenience, Flexibility and Innovations, and its disadvantages were Surroundings Not Conducive to Learning, and Technical ...
Contributing Partner: UNT Libraries
Korean studies in North America 1977-1996: A bibliometric study

Korean studies in North America 1977-1996: A bibliometric study

Date: December 1999
Creator: Chun, Kyungmi
Description: This research is a descriptive bibliometric study of the literature of the field of Korean studies. Its goal is to quantitatively describe the literature and serve as a model for such research in other area studies fields. This study analyzed 193 source articles and 7,166 citations in the articles in four representative Korean and Asian studies journals published in North America from 1977 to 1996. The journals included in this study were Korean Studies (KS), the Journal of Korean Studies (JKS), the Journal of Asian Studies (JAS), and the Harvard Journal of Asiatic Studies (HJAS). Subject matters and author characteristics of the source articles were examined, along with various characteristics such as the form, date, language, country of origin, subject, key authors, and key titles of the literature cited in the source articles. Research in Korean studies falls within fourteen broad disciplines, but concentrated in a few disciplines. Americans have been the most active authors in Korean studies, followed closely by authors of Korean ethnicity. Monographic literature was used most. The mean age of publications cited was 20.87 and the median age of publications cited was 12. The Price Index of Korean studies as a whole is 21.9 percent. Sources ...
Contributing Partner: UNT Libraries
A Personal Documenation System for Scholars: A Tool for Thinking

A Personal Documenation System for Scholars: A Tool for Thinking

Date: December 1999
Creator: Burkett, Leslie Stewart
Description: This exploratory research focused on a problem stated years ago by Vannevar Bush: "The problem is how creative men think, and what can be done to help them think." The study explored the scholarly work process and the use of computer tools to augment thinking. Based on a review of several related literatures, a framework of 7 major categories and 28 subcategories of scholarly thinking was proposed. The literature was used to predict problems scholars have in organizing their information, potential solutions, and specific computer tool features to augment scholarly thinking. Info Select, a personal information manager with most of these features (text and outline processing, sophisticated searching and organizing), was chosen as a potential tool for thinking. The study looked at how six scholars (faculty and doctoral students in social science fields at three universities) organized information using Info Select as a personal documentation system for scholarly work. These multiple case studies involved four in-depth, focused interviews, written evaluations, direct observation, and analysis of computer logs and files collected over a 3- to 6-month period. A content analysis of interviews and journals supported the proposed AfFORD-W taxonomy: Scholarly work activities consisted of Adding, Filing, Finding, Organizing, Reminding, and Displaying ...
Contributing Partner: UNT Libraries
The Personal Reading Interests of Third, Fourth, and Fifth Grade Children in Selected Arkansas Public Schools

The Personal Reading Interests of Third, Fourth, and Fifth Grade Children in Selected Arkansas Public Schools

Date: December 1991
Creator: Berry, Mary Ann
Description: The purpose of this study was to determine the personal reading interests of students in the third, fourth and fifth grades and to determine if advances in technology in the past twenty years have changed their reading interests.
Contributing Partner: UNT Libraries