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 Department: School of Library and Information Sciences
 Decade: 1990-1999
 Collection: UNT Theses and Dissertations
An Analysis of the Ability of an Instrument to Measure Quality of Library Service and Library Success

An Analysis of the Ability of an Instrument to Measure Quality of Library Service and Library Success

Date: December 1999
Creator: Landrum, Hollis T.
Description: This study consisted of an examination of how service quality should be measured within libraries and how library service quality relates to library success. A modified version of the SERVQUAL instrument was evaluated to determine how effectively it measures library service quality. Instruments designed to measure information center success and information system success were evaluated to determine how effectively they measure library success and how they relate to SERVQUAL. A model of library success was developed to examine how library service quality relates to other variables associated with library success. Responses from 385 end users at two U.S. Army Corps of Engineers libraries were obtained through a mail survey. Results indicate that library service quality is best measured with a performance-based version of SERVQUAL, and that measuring importance may be as critical as measuring expectations for management purposes. Results also indicate that library service quality is an important factor in library success and that library success is best measured with a combination of SERVQUAL and library success instruments. The findings have implications for the development of new instruments to more effectively measure library service quality and library success as well as for the development of new models of library service ...
Contributing Partner: UNT Libraries
Citation Accuracy in the Journal Literature of Four Disciplines : Chemistry, Psychology, Library Science, and English and American Literature

Citation Accuracy in the Journal Literature of Four Disciplines : Chemistry, Psychology, Library Science, and English and American Literature

Date: May 1992
Creator: Sassen, Catherine J. (Catherine Jean)
Description: The primary purpose of this study was to determine if there is a relationship between the bibliographic citation practices of the members of a discipline and the emphasis placed on citation accuracy and purposes in the graduate instruction of the discipline.
Contributing Partner: UNT Libraries
Diagnosing Learner Deficiencies in Algorithmic Reasoning

Diagnosing Learner Deficiencies in Algorithmic Reasoning

Date: May 1995
Creator: Hubbard, George U.
Description: It is hypothesized that useful diagnostic information can reside in the wrong answers of multiple-choice tests, and that properly designed distractors can yield indications of misinformation and missing information in algorithmic reasoning on the part of the test taker. In addition to summarizing the literature regarding diagnostic research as opposed to scoring research, this study proposes a methodology for analyzing test results and compares the findings with those from the research of Birenbaum and Tatsuoka and others. The proposed method identifies the conditions of misinformation and missing information, and it contains a statistical compensation for careless errors. Strengths and weaknesses of the method are explored, and suggestions for further research are offered.
Contributing Partner: UNT Libraries
Effect of Technology Integration Education on the Attitudes of Teachers and their Students

Effect of Technology Integration Education on the Attitudes of Teachers and their Students

Date: December 1997
Creator: Christensen, Rhonda
Description: This study analyzed the effect of technology integration education on teachers' and students' attitudes toward information technology. Two instruments measuring similar attributes were used to assess teachers' and students' attitudes. Differences in pre- and post-test scores were used to determine changes that occurred during the course of the study.
Contributing Partner: UNT Libraries
The Effects of Task-Based Documentation Versus Online Help Menu Documentation on the Acceptance of Information Technology

The Effects of Task-Based Documentation Versus Online Help Menu Documentation on the Acceptance of Information Technology

Access: Use of this item is restricted to the UNT Community.
Date: May 1999
Creator: Bell, Thomas
Description: The objectives of this study were (1) to identify and describe task-based documentation; (2) to identify and describe any purported changes in users attitudes when IT migration was preceded by task-based documentation; (3) to suggest implications of task-based documentation on users attitude toward IT acceptance. Questionnaires were given to 150 university students. Of these, all 150 students participated in this study. The study determined the following: (1) if favorable pre-implementation attitudes toward a new e-mail system increase, as a result of training, if users expect it to be easy to learn and use; (2) if user acceptance of an e-mail program increase as expected perceived usefulness increase as delineated by task-based documentation; (3) if task-based documentation is more effective than standard help menus while learning a new application program; and (4) if training that requires active student participation increase the acceptance of a new e-mail system. The following conclusions were reached: (1) Positive pre-implementation attitudes toward a new e-mail system are not affected by training even if the users expect it to be easy to learn and use. (2) User acceptance of an e-mail program does not increase as perceived usefulness increase when aided by task-based documentation. (3) Task-based documentation ...
Contributing Partner: UNT Libraries
Elementary School Climate Factors and Personality and Status Variables Associated with School Library Media Specialists Chosen by Classroom Teachers for Cooperation on Instructional Problems

Elementary School Climate Factors and Personality and Status Variables Associated with School Library Media Specialists Chosen by Classroom Teachers for Cooperation on Instructional Problems

Date: December 1990
Creator: Bell, Michael David, 1943-
Description: This study investigated relationships between the extent to which elementary classroom teachers tend to choose school library media specialists for cooperation on instructional problems and several school climate and faculty related characteristics including the general academic effectiveness of the school, the overall cohesion and cooperativeness of the teaching faculty on instructional matters, and the propensity of the group and individual faculty to seek cooperation to solve instructional problems. The instructional choice status of the school library media specialist was also studied in relation to various individual personality factors, as measured by Cattell's 16 Personality Factor Questionnaire, as well as school media specialist status variables including degreed or non-degreed status, total years of experience as a school library media specialist, years of experience on campus as a school library media specialist, and total number of years of experience in the field of education. The instructional status of the school library media specialist was also examined in relationship to the size of the school served. The study included 1,079 elementary classroom teachers and thirty-nine school library media specialists from thirty-nine Texas elementary schools similar in important wealth, size, and student demographic characteristics. Twenty of the schools ranked in the bottom 25% of ...
Contributing Partner: UNT Libraries
Evaluation of Text-Based and Image-Based Representations for Moving Image Documents

Evaluation of Text-Based and Image-Based Representations for Moving Image Documents

Date: August 1997
Creator: Goodrum, Abby A. (Abby Ann)
Description: Document representation is a fundamental concept in information retrieval (IR), and has been relied upon in textual IR systems since the advent of library catalogs. The reliance upon text-based representations of stored information has been perpetuated in conventional systems for the retrieval of moving images as well. Although newer systems have added image-based representations of moving image documents as aids to retrieval, there has been little research examining how humans interpret these different types of representations. Such basic research has the potential to inform IR system designers about how best to aid users of their systems in retrieving moving images. One key requirement for the effective use of document representations in either textual or image form is thedegree to which these representations are congruent with the original documents. A measure of congruence is the degree to which human responses to representations are similar to responses produced by the document being represented. The aim of this study was to develop a model for the representation of moving images based upon human judgements of representativeness. The study measured the degree of congruence between moving image documents and their representations, both text and image based, in a non-retrieval environment with and without task ...
Contributing Partner: UNT Libraries
Factors Influencing How Students Value Asynchronous Web Based Courses

Factors Influencing How Students Value Asynchronous Web Based Courses

Date: December 1999
Creator: PĂ©rez Cereijo, Maria Victoria
Description: This dissertation discovered the factors influencing how students value asynchronous Web-based courses through the use of qualitative methods. Data was collected through surveys, observations, interviews, email correspondence, chat room and bulletin board transcripts. Instruments were tested in pilot studies of previous semesters. Factors were identified for two class formats. The asynchronous CD/Internet class format and the synchronous online Web based class format. Also, factors were uncovered for two of the instructional tools used in the course: the WebCT forum and WebCT testing. Factors were grouped accordingly as advantages or disadvantages under major categories. For the asynchronous CD/Internet class format the advantages were Convenience, Flexibility, Learning Enhancement, and Psychology. The disadvantages included Isolation, Learning Environment, and Technology. For the synchronous online Web based class format the advantages were Convenience, Flexibility, Human Interaction, Learning Enhancement and Psychology, whereas the disadvantages included Isolation, Learning Environment and Technology. Concurrently, the study revealed the following factors as advantages of the WebCT Forum: Help Each Other, Interaction, Socialization, Classroom News, and Time Independent. The disadvantages uncovered were Complaints, Technical Problems and Isolation. Finally, advantages specified for the WebCT testing tool were Convenience, Flexibility and Innovations, and its disadvantages were Surroundings Not Conducive to Learning, and Technical ...
Contributing Partner: UNT Libraries
Factors Related to the Professional Progress of Academic Librarians in Louisiana

Factors Related to the Professional Progress of Academic Librarians in Louisiana

Date: May 1991
Creator: Brazile, Orella Ramsey, 1945-
Description: Three groups of Academic librarians in Louisiana were surveyed to determine what factors other than job performance influenced professional progress (Salary increases, promotion and tenure) for them. Staff development activities were also investigated to determine if they played any significant role in influencing professional progress. Three opinion questions were also asked in this investigation about the feasibility of using an index that was developed to assess quantitatively staff development activities.
Contributing Partner: UNT Libraries
Increasing Telecommunications Channel Capacity: Impacts on Firm Profitability

Increasing Telecommunications Channel Capacity: Impacts on Firm Profitability

Date: August 1997
Creator: Clower, Terry L.
Description: In calling for the deployment of high-capacity telecommunications infrastructures, the Clinton Administration is relying on market forces to drive demand toward self-sustaining development. There is little doubt that many firms will embrace the new telecommunications services for a variety of reasons including market differentiation, vertical market integration, and other organization-specific factors. However, there is little evidence at the firm level that adopting the use of increased-capacity telecommunications technologies is associated with improvements in firm profitability. This study seeks to identify the presence of impacts on firm income that can be associated with the adoption of T1 telecommunications services.
Contributing Partner: UNT Libraries
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