Description: Longitudinal methods have become an improved and essential means of measuring intra-individual change over time. Yet one of the greatest and most hazardous drawbacks studying participants over multiple sessions can be the loss of participants over time. This study attempts to illuminate the problem of attrition in longitudinal research by estimating the mean effect sizes for participant loss across 57 studies published in 13 prestigious journals which regularly use older participants. Results estimate overall attrition to be around 34% of the original sample. The subsequent break down of attrition into its subtypes yield mean effect sizes for attrition due to Refusal (8%), Loss of contact (10%), Illness (6%), and Death (14%) in studies sampling from adults 50 years or older. Analyses were then conducted via meta-analytic one-way ANOVA and weighted regression to identify possible moderators of overall attrition and their four subtypes.

Description: The 2010 National HIV/AIDS Strategy outlined three important goals for managing the current HIV pandemic in the U.S.: (1) reduce the number of people who become infected with HIV; (2) improve access to health care and health-related outcomes for people living with HIV/AIDS (PLH/A); and (3) reduce HIV-related health disparities. Each of these goals tacitly depends upon reducing HIV-related stigma, and this study examined how HIV+ individuals evaluate coping efforts to overcome stigma’s impact on quality of life (QOL). a structural regression model was developed to instantiate the reappraisal process described by Lazarus and Folkman’s transactional theory of stress and coping, and this model indicated that maladaptive coping fully mediated the relationship between dispositional forgiveness and perceived stigma, which supports the prediction that coping efficacy is related to stress reduction. Additionally, maladaptive coping fully mediated the relationship between dispositional forgiveness and QOL, supporting the contention that forgiveness is a critical aspect to the evaluative process that influences how PLH/A cope with stigma. Lastly, the model showed that when PLH/A engaged in maladaptive coping to mitigate stress-related stigma, these individuals experienced increased stigmatization and reported significantly lower levels of health-related QOL. in contrast, PLH/A that reported higher levels of dispositional forgiveness ...

Description: In the increasingly competitive world of retail banking, organizations are focusing their attention on customer service as a means of increasing customer loyalty and retention. With this goal of increasing customer retention, the link between the attitudes of the service provider (employee satisfaction), the customer interaction behaviors that those attitudes lead to (customer service quality), and the attitudes that those behaviors generate in the customer (customer satisfaction) has become an increasingly important area of investigation. The goal of this research is to analyze the relationships that exist between these three variables: employee satisfaction, customer service quality, and customer satisfaction in a mid-sized retail bank. Data from three separate surveys collected during the same time period in 137 branches of a regional bank are analyzed using multiple regression analysis to determine whether relationships and interactions exist at a banking center level. While results of the analyses did not show a significant relationship between the variables, issues relevant to this determination are discussed and conclusions drawn regarding the nature of these constructs.

Description: The purpose of this study was to explore the following relationships: (a) how moderating factors (gender, age, ethnicity, social support, marital status, reason for role assumption and number of grandchildren in the home) can influence the mediating role of resiliency, and (b) how resiliency may mediate the negative effects of raising grandchildren (role demands, life disruptions, and difficulties with grandchildren) on grandparent adjustment over time. Resiliency was hypothesized to have the greatest effect on custodial grandparents who experienced the most stress (i.e., older, single, Caucasian males lacking social support and raising more than one grandchild). Mediation was assessed using structural equation modeling. Results indicated resilience mediated the relationship between role assumptions (i.e., role demands and life disruptions) and grandparent adjustment; however, resilience did not mediate the relationship between grandchild characteristics and grandparent adjustment. Due to the small number of custodial grandfathers (n = 14), non-married grandparents (n = 29), non-Caucasian grandparents (n = 10), the small number of grandparents who assumed the custodial role for less ambiguous reasons (n = 24), and the number of custodial grandparents with more than one grandchild residing in the home (n = 29) participating within the study, hierarchical multiple regressions were only conducted to ...

Description: This study examined the potentially differing emotional consequences of sexual versus non-sexual traumas in both a student and a community residing treatment seeking sample of women. The extent to which a trauma survivor considers the traumatic event central to her identity (CES) was examined as a potential mediator between traumatic events and PTSD. Additionally, the extent to which a women views herself and her body as a sexual object, to be valued based on her appearance and sexual usefulness to others (sexual self-objectification: OBCS), was examined as a potential mediator between traumatic event and event centrality. Study results showed survivors of sexual assault reported greater CES and PTSD symptoms (PCL-S) than non-sexual trauma survivors in the student population. Mediation results showed sexual self-objectification (OBCS-Shame) significantly mediated the relationship between trauma type and CES, and CES significantly mediated the relationship between type of trauma and PTSD symptoms in the student population only. Data from the community sample did not support these conclusions as women from this sample reported higher PCL-S, CES, and OBCS-Shame scores across categories of trauma.