State of the Federal Web Report Page: 60
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Adopt a strategy of continuous improvement
Commit to best practices - 92 votes, 32 comments
Ensure web analytics for all .qov websites - 53 votes, 12 comments
Allow more access to citizens for usability testing/feedback - 43 votes, 10 comments
Make it easier for customers to use services or content
Make usability testing and 508 testing required PRIOR to launch - 139 votes
Make all online forms fillable - 32 votes, 4 comments
Encourage use of popular open source platforms - 13 votes, 5 comments
Make it easier for customers to find services and content
Make government website mobile accessible - 121 votes, 13 comments
Differentiate between ephemeral and evergreen content - 64 votes, 11 comments
SEO as standard practice - 56 votes, 9 comments
Change how government employees interact with customers
Develop social media as a customer service channel - 39 votes, 17 comments
Use real-time chat to help customers solve problems - 28 votes, 12 comments
Make it okay for workers to interact with citizens - 26 votes, 5 comments
Improve services in other languages
Test multilingual content and design with representative users - 30 votes, 6 comments
Ensure high quality translation of website content - 9 votes, 9 comments
Reduce costs - only create highly relevant multilingual content - 7 votes, 1 comment
These themes and the ideas supporting them will help the government as it works to
develop the Federal Web Strategy and update Federal web policies in the coming months.
The dialogue is available online at http://www.usa.gov/webreform/dialogue.shtml, which
includes a fuller summary of findings and lessons learned. You can also follow the #dotgov
hashtag on Twitter to see additional conversation related to the dialogue.Page I 60
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.gov Reform Task Force. State of the Federal Web Report, text, 2011; Washington DC. (https://digital.library.unt.edu/ark:/67531/metadc98137/m1/61/: accessed April 23, 2024), University of North Texas Libraries, UNT Digital Library, https://digital.library.unt.edu; crediting UNT Libraries Government Documents Department.