FCC Record, Volume 27, No. 9, Pages 6955 to 7935, June 18 - July 12, 2012 Page: 6,988

                                
6.      The Bureau issued the first of three Letters of Inquiry (LOI) on March 31, 2011, to obtain
more complete information regarding Comcast's compliance with the Standalone Broadband Internet
Access Condition and Comcast's offering and marketing of its Performance Starter service and other
Standalone Broadband Internet Access Services generally. Comcast responded to the LOI with
submissions dated April 22, 2011; May 2, 2011; May 6, 2011; and June 2, 2011.8 The Bureau issued a
Supplemental LOI on July 29, 2011, and a Second Supplemental LOI on February 24, 2012.9 Comcast
responded to the Supplemental LOI with a submission dated September 19, 2011, and to the Second
Supplemental LOI with submissions dated March 7, 2012 and March 21, 2012.1 Comcast also submitted
additional information for the record on December 16, 2011 and February 6, 2012."
7.     In response to the Bureau's investigation, Comcast submitted the following: Comcast
launched Performance Starter service on February 21, 2011.12 Comcast's call center screens included
standalone Broadband Internet Access Service offerings, including Performance Starter, with prominence
7 See LOI, supra note 3. See also E-mail from William H. Davenport, Acting Deputy Chief, Enforcement Bureau,
Federal Communications Commission and Eloise Gore, Associate Chief, Enforcement Bureau, Federal
Communications Commission, to David H. Solomon, Counsel for Comcast Corporation (Apr. 13, 2011, 18:42
EDT).
8 See Letter from Lynn R. Charytan, Vice President, Legal Regulatory Affairs, Comcast Corporation, to Marlene H.
Dortch, Secretary, Federal Communications Commission (Apr. 22, 2011) (on file in EB-1 1-1H-0163); Letter from
Lynn R. Charytan, Vice President, Legal Regulatory Affairs, Comcast Corporation, to Marlene H. Dortch,
Secretary, Federal Communications Commission (May 2, 2011) (on file in EB-11-IH-0163); Letter from Lynn R.
Charytan, Vice President, Legal Regulatory Affairs, Comcast Corporation, to Marlene H. Dortch, Secretary, Federal
Communications Commission (May 6, 2011) (on file in EB-1 I-IH-0163); Letter from Lynn R. Charytan, Vice
President, Legal Regulatory Affairs, Comcast Corporation, to Marlene H. Dortch, Secretary, Federal
Communications Commission (June 2, 2011) (on file in EB-l 1-IH-0163).
9 See Supplemental LOT, supra note 3; Second Supplemental LOI, supra note 3.
'o See Letter from Lynn R. Charytan, Vice President, Legal Regulatory Affairs, Comcast Corporation, to Marlene H.
Dortch, Secretary, Federal Communications Commission (Sept. 19, 2011) (on file in EB-11-IH-0163); Letter from
Lynn R. Charytan, Vice President, Legal Regulatory Affairs, and Senior Deputy General Counsel, Comcast
Corporation, to Marlene H. Dortch, Secretary, Federal Communications Commission (Mar. 7, 2012) (on file in EB-
11-IH-0163); Letter from Lynn R. Charytan, Vice President, Legal Regulatory Affairs, and Senior Deputy General
Counsel, Comcast Corporation, to Marlene H. Dortch, Secretary, Federal Communications Commission (Mar. 21,
2012) (on file in EB-1 1-IH-0163).
"1 Letter from Lynn R. Charytan, Vice President, Legal Regulatory Affairs, and Senior Deputy General Counsel,
Comcast Corporation, to Marlene H. Dortch, Secretary, Federal Communications Commission (Dec. 16, 2011) (on
file in EB-11-IH-0163); Letter from Lynn R. Charytan, Vice President, Legal Regulatory Affairs, and Senior Deputy
General Counsel, Comcast Corporation, to P. Michele Ellison, Chief, Enforcement Bureau, Federal
Communications Commission (Feb. 6, 2012) (on file in EB- 1-IH-0163). The Bureau and Comcast executed tolling
agreements to toll the statute of limitations on August 21, 2011 and February 29, 2012. See Tolling Agreement, File
No. EB-I 1-IH-0163, executed by and between Jeffrey J. Gee, Deputy Chief, Investigations and Hearings Division,
Enforcement Bureau, Federal Communications Commission, and Justin Smith, Vice President, Senior Deputy
General Counsel, and Chief Joint Venture Compliance Officer, Comcast Corporation (Aug. 15, 2011) (on file in EB-
11-IH-0163); Tolling Agreement Extension, File No. EB- 1-IH-0163, executed by and between Jeffrey J. Gee,
Deputy Chief, Investigations and Hearings Division, Enforcement Bureau, Federal Communications Commission,
and Lynn R. Charytan, Vice President, Legal and Regulatory Affairs, and Senior Deputy General Counsel, Comcast
Corporation (Feb. 29, 2012) (on file in EB-11-IH-0163).
12 Comcast reported that since February 21, 2011, both new and existing Comcast customers have subscribed to
Performance Starter. Comcast also reported that, as required under the conditions of the Comcast-NBCU Order, the
company conducted its first required annual major advertising promotion of the standalone retail Broadband Internet
Access Service offering in November 2011.

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